Avaya J179 Web Administrator Password Problems

I re-wrote my original post here a bit to also open it as a web support case with that group.  I’m adding it in here in case anyone finds it to state the issues and questions a little more informatively.

“When I add my own 3rd party Avaya J179 phones to my RingCentral service, their Web Administrator Password is getting changed to one that I don't know, each time the phone is rebooted for any reason. I don’t know what the password is that RingCentral provisioning is setting for Web Administrator access. I can reset that password to the default 27238 each time from the phone’s administration menu directly, and then I can login to the phone’s web interface successfully as long as I don't subsequently reboot the phone. That password gets overwritten again with something unknown as soon as the phone gets rebooted and reconnects itself to RingCentral. This makes it impossible for me to maintain direct web access and management for my Avaya phones, practically speaking. I do NOT have this problem with Polycom VVX 31x phones that I am also using with my RingCentral services. Can I find out what password RingCentral’s provisioning is setting on my J179's for their Web Administrator access? Or, can I or you do something to prevent RingCentral’s provisioning from setting its own, unknown Web Administrator password? I have carefully studied my entire RingCentral administration portal interface - looking for any configuration area that handles this aspect of phone device management. I haven't been able to find any such capability. I'm actually still surprised that there is very little in the portal management for managing all the very detailed features in all SIP phone devices. Do customers have any options for direct access to the provisioning data that is pushed to the phone by RingCentral each time the phone boots and reconnects to RingCentral? Thank you for whatever information and assistance you can provide.”
 

Hi ​@johnpjackson Thanks for posting this here, and thank you as well for submitting a support ticket. Please feel free to share any updates you receive from Support. I’ll also look into this on my end and will share any information or solutions I find.

I have the same exact issue!  Any answers would be greatly appreciated.