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October 24, 2025

Disabling The Press 1 To Accept The Call

  • October 24, 2025
  • 1 reply
  • 957 views

When I get a call through the Call Queue, I get a recording that tells me to Press 1 to Accept the Queue Call. How do I disable this feature? It is annoying and unnecessary. It is especially problematic if I am taking calls while driving.

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    October 27, 2025

    Hi ​@Margaret Nilson,
     

    Currently, there’s no option in the settings to change this, as it’s the normal behavior when calls are answered on non-RingCentral devices or the mobile app.

    If you’d like, you can vote for this feature request here: Incoming Call Announcement – Press 1 Disable.