AI Notes on Meetings

Hey, here are some things to check if AI Notes aren’t working!

• Notes have to be manually started in-meeting. Transcription running on its own doesn't automatically trigger Notes. They're separate controls. Look for the Notes button in the meeting toolbar and make sure it's been activated.
• Check both admin and user-level settings. Enabling AI features in the Admin Portal grants permission to use the AI Assistant, but users still need to enable Automatic Notes & Transcripts themselves in the RC app under Settings > AI. Both layers need to be on. 
• Finding post-meeting Notes. After the meeting, Notes and transcripts are accessible in the Video tab under the Notes or Recordings sections. If Notes weren't turned on during the meeting, they won't appear there after the fact.
  
  This post might help too: 

   

Also, if you’re still having issues, let me know and we’ll get a ticket going for you!

Hi BeckyH,

We do have a ticket open with RingCentral but unfortunately we have had no resolution for a number of weeks.

The Notes button in meetings isn’t even visible, I was hoping that someone in the community would have had the same or a similar problem.

I’m getting mixed messages from Support who are saying that these features aren’t available yet and are only at Beta stage whereas all online marketing information and info from our account manager suggests the AI Notes in meetings should be available.

Will you DM me or shoot us an email with your case numbers?
community.support@ringcentral.com 

I have sent an email with the case number.