MonteMedicalBilling

New Participant

Question

Retrieve Messages

1 reply
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I blocked a guest, and our entire thread was deleted. I need to get it back. How do I do that?

Participating Frequently

i have only 2 ideas:
1. Follow this article to export the chat for your own user ext
https://support.ringcentral.com/article-v2/Exporting-message-data-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US

2. unblock the guest. add them again or message them again to check if the conversation history is preserved ??