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The First Step
October 12, 2026
Question

Retrieving RingCentral Video transcript and AI Notes content via API (RingEX Advanced)

Hi all,

We're on RingEX Advanced and want to automatically pull RingCentral Video meeting transcripts and AI Notes into our CRM.

What I've tested so far:

  1. Recorded a test meeting with live transcription and AI Notes turned on. In the RingCentral app, the recording, transcript and notes all show up, and I can download the transcript manually.
  2. Called GET /rcvideo/v1/history/meetings to get the meeting ID, then GET /rcvideo/v1/history/meetings/{meetingId}.
  3. The response includes:
    • recordings with a download URL, which works
    • summary as text, which works
    • transcriptions with only a reference: {"id": "<id>", "type": "LiveTranscription"}
    • notes with only a reference: {"id": "<id>", "type": "GeneratedNotes", "status": "Processed"}

3 replies

PhongVu
Community Manager
Community Manager
October 12, 2026

The meeting history API does not return the meeting transcript nor the AI notes.

To access meetings transcripts, AI notes (and other conversation insights) via API, the user extension will need to have an ACE (AI Conversation Expert) license.

Once the user has assigned an ACE license, you can use the meeting id returned from the API you mentioned above and call the following API to get the data.

E.g.

var endpoint = ‘/ai/ringsense/v1/public/accounts/~/domains/rcv/sessions/34a13145-803d-1641-a6ec-be009600ac5e!com-us-23@com-us-23/insights’

Learn more about ACE

UsmanAQThe First StepAuthor
The First Step
October 15, 2026

​@PhongVu Will each user in our RC org need this license for this to work

PhongVu
Community Manager
Community Manager
October 15, 2026

Yes, each user must have an ACE license.