Call Recordings- Limitations

Hello ​@landonw,

That's a great question, and yes, you can absolutely create a role with that level of granularity in the RingCentral Admin Portal. This is a perfect use case for a custom role with limited administrative permissions.

Part 1: Create the Custom Role

First, you'll create a role that only has the permissions you need.

Log in to the RingCentral Admin Portal at service.ringcentral.com as a Super Administrator.

Go to Users > Roles and click on New Role. Select a role to use as a starting point. I recommend to choose Standard.

Click Next , then give the role a name (e.g., "Recordings Auditor - [User Group Name]"). You may also add a description of the role.

Navigate to the Permissions tab.

Go through all the permission categories and disable every permission by default.

Look for the permissions related to Company Call Log & User Call Log.

For example, enable permissions like:

Company Call Log: View Only

• Company Call Log: Access Recordings
• User Call Log - Access Recordings

Make sure to leave all other permissions off. Click Save.

Part 2: Limit the Scope of the Role

This is the crucial part that ensures the role only applies to a specific set of users.

In the same Roles section, find the new custom role you just created and click Edit.

Go to the Assigned Extensions tab.

Here, you can select the specific extensions that this role will have permissions over. You can add users individually or by group.

Once you have selected the specific users whose call recordings the person in this role should be able to access, click Save.

Finally, assign this new custom role to the user who needs the access.

After this is set up, the user with this role will be able to log in to their RingCentral online account and access the call logs and recordings for only the users you specified, and they will not have access to any other administrative functions.

Hope this helps you set it up!