Skip to main content
New Participant
December 1, 2025
Question

Voicemail Prompts

  • December 1, 2025
  • 1 reply
  • 107 views

When people call our offices, the voicemail still says 2 ex employees names.  How do I remove them and add myself as one of the people on the list?  I have changed everything to remove them from the phone system.  Their names are no where to be found on the Ring Central app or webpage.

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    December 4, 2025

    Hi ​@ElizabethMoss, please check if Record User Name is enabled.
    In the Admin Portal, go to Users > select the extension > User Details. Under General, you will see Record User Name. You may update the recording there to the new one.