I am trying to stream call from RingCentral CX using gRPC server. Found the following page: https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions: To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema? I found a detailed implementation using WebSocket Server (WSS) (https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started ). Is there any such working demo which implements a gRPC server? Once we create a streaming workflow, is it applied to every call for every agent in the company? Or is it applied to a certain group like it’s specified in the UC documentation (https://developers.ringcentral.com/guide/voice/supervision#python)? It says you have to create monitoring groups, so you can only stream calls for agents in those monitoring groups. Do we have the same concept here? Any detailed documentation?

RingCentral CX Call Streaming to gRPC server

I am trying to stream call from RingCentral CX using gRPC server. Found the following page:

https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html

However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions:

To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema?

I found a detailed implementation using WebSocket Server (WSS) (https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started ). Is there any such working demo which implements a gRPC server?

Once we create a streaming workflow, is it applied to every call for every agent in the company? Or is it applied to a certain group like it’s specified in the UC documentation (https://developers.ringcentral.com/guide/voice/supervision#python)? It says you have to create monitoring groups, so you can only stream calls for agents in those monitoring groups. Do we have the same concept here? Any detailed documentation?

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