Hi I have a couple of agents who primarily make outbound calls, each time they complete one they are put back into an Available state, regardless of the state they were in prior to making the call. Is it possible to create an agent state that will remain active while they make outbound calls?
Any solve here?
I have the same issue. We use the ring central app. Agent is in a “Working” state and places an outbound EX call. Upon call termination, they automatically go into an “available” state on CX. Is there a way to keep them in the CX state they were in when placing outbound calls in EX? Or have an additional default state to set for them to return to when outbound calls are made?
+1Any solve here?
I have the same issue. We use the ring central app. Agent is in a “Working” state and places an outbound EX call. Upon call termination, they automatically go into an “available” state on CX. Is there a way to keep them in the CX state they were in when placing outbound calls in EX? Or have an additional default state to set for them to return to when outbound calls are made?
Hi
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