Agent state always reverts back to Available

Any solve here?

I have the same issue.  We use the ring central app.  Agent is in a “Working” state and places an outbound EX call. Upon call termination, they automatically go into an “available” state on CX.  Is there a way to keep them in the CX state they were in when placing outbound calls in EX?  Or have an additional default state to set for them to return to when outbound calls are made?

Hi ​@award, I sent you a DM! 😊

Same here for my team.

​@Joseph Pesa,

I solved that problem by creating a “Working” state and then, in the voice queue settings, I set the post call state to working. When the agent wants to take inbound calls, they just change the state to available.

Hope this helps. 

Thanks for this suggestion, ​@josecoki! 
If this helps you, ​@Joseph Pesa, plelase let us know. 

Sadly doesn’t work for me as it seems to change the state after any interaction to ‘working’ and all staff have to remember to change it back. While this initially only impacted one team member making an outbound call from an original away state and they become available after the call, this solution seems to make all staff who were available go into ‘working ‘and not available after a disposition, so they all have to change state after a close call, so a bigger problem than the one having the issue with an outbound call.

I admit I’m a newbie to CX, so I may have missed something in how I set this up to create a bigger problem :)