Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support. The phone line has hung up on my multiple times after being on hold. Chat bot gives you the run-around. You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

Submitting a Formal Complaint

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t.

Here are my specific issues:

Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this
As many others have stated, it is IMPOSSIBLE to reach support. The phone line has hung up on my multiple times after being on hold. Chat bot gives you the run-around. You cannot create a ticket.

At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

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@Nicole W I’m sorry to hear that you’ve hit some roadblocks here.
We are aware of the support ticket issue and are working to resolve.

I would like to help investigate your fax issue and escalate to the proper teams.
Can you shoot me an email at Community.Support@RingCentral.com

Nicole,

Did you get the needed information as I am in a place where I am not getting help from my Account Executive and need to escalate an ongoing issue beyond them.

Nicole,

Did you get the needed information as I am in a place where I am not getting help from my Account Executive and need to escalate an ongoing issue beyond them.

Ted, myself or Mary can help you. Please reach out to us via DM or shoot an email over to us via the email in my post above.

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