NetSuite Connection

Hi ​@lpratte ,

Could you please review all the permissions assigned to your custom role in NetSuite? The required permissions for custom roles are attached below.

Reference: https://appconnect.labs.ringcentral.com/crm/netsuite/

Thank you for the response.  The role for the user already includes all of the items on the list and the permission level.

Hi ​@lpratte ,

Could you please sharing HAR file? This will help me to debug the issue.

Steps to download the 

1. Open developer tools by right-clicking on the extension, then click the Inspect button.
2. Click the Connect button in App Connect.
3. A NetSuite authorization window will open. Click Continue.
4. Go to the developer tools, click the Export HAR button, save the file, and share it.

It would be much better if we could connect on a call. Could you please share your availability? I will arrange the call accordingly.

Thank you for your response I am available M-T 8:00 - 4:30 pm.  I do not use Chrome, so I am unsure how to download the HAR file.  

One of our users was able to export their har file.  They are not able to connect Ring Central to NetSuite.

HI ​@lpratte 

Thank you for sharing the file, but it does not contain sufficient information for me to debug the issue. Would you please share your email address so I can send you an invitation for Thursday? Additionally, please provide your timezone.

Thank You

Sushil Mall

Hi Sushil,

Unfortunately, we will be closed on Thursday and Friday due to a national holiday.  I can be available on Monday, if that will work for you.  We are central standard time.  I appreciate your attention to this.  It is really an issue for our employees.

HI ​@lpratte ,

Sure, let's connect on Monday. I'll send you an invitation.

Thank you

Sushil Mall 

Sounds great

Hi ​@lpratte 

Apologies for the delay, I was unable to find your email. I have now located it and sent you a meeting invite for tomorrow at 9:30 AM CST.

Thank You

Sushil Mall

Hi ​@lpratte 

Thank you for joining the meeting. As discussed, the issue has now been resolved. The problem arose because the subsidiaries' permission was not assigned to the custom role, which caused the connection issues you were experiencing.

Please let us know if you encounter any further issues.

Thank You

Sushil Mall