I'm also having the same issue, except there doesn't seem to be a trigger that's causing it to freeze. Very frustrating.

We're getting more and more users reporting the same behavior. In our case, it's mostly noticeable when they undock or dock their laptops (thus changing networks).

Desktop:23.3.12.7824 Windows (x64) 2023-07-21 03:04:52

Same issue - been happening on Windows 10 for ~ a month+. Everytime I want to send a text or make a call I need to use task manager to kill it and then relaunch. It seems that while RCentral is frozen, I can answer calls on my laptop and incoming txts do show up as notifications in my Outlook inbox. Cannot pull up the app from the task bar to create a message, send a fax, nor make an outgoing call. Maximizing does nothing when in frozen state. No clearly identified triggers/direcgt cause-effect.

I just want to add that my users are experiencing this as well. Have attempted numerous uninstall/reinstalls and it is still occurring for a wide variety of my 400+ users. It's beginning to be frustrating to explain that it seems to ben RC app issue that I simply can't resolve. RingCentral would do well to address this in a forum post, as it is too widespread to continue ignoring.

Hey all, I appreciate everyone sharing their thoughts on this matter. It looks like a few of you have already taken the necessary steps and submitted a ticket. I suggest that everyone do the same so that the Tech Support team can keep an eye on things and take appropriate action.

https://support.ringcentral.com/new-case.html

It's happening to me too. Their suggestion was to use the web-based portal. Then, they wanted me to take a video of it freezing (I don't know how that helps them debug it, it's like they don't believe me even though lots of other people have this issue). Then, they want to login with my user name, like that's the problem.

Similar issue here.  A handful of users will have the RC Windows app freeze completely when using the print to fax function, and the app has to be force closed through task manager.  RC also mentioned the workaround to use the web fax service, BUT….that doesn’t work with print to fax, as many of my users are building multipage faxes with files pulled from different sources and servers (medical record type faxes) which would then require them to actually download every single file locally to their machine, then drag them to the web utility or import them manually there.  Not exactly a great solution when we’re talking hundreds of faxes a day, we average around 70k pages/month at my organization.  RC please prioritize this, as it seems to be quite a widespread issue.  We’ve only been on RC for a few months but it’s almost enough to make my organization switch back to our old carrier and forgo the cost savings we’re getting from RC.