I am not fully understand how and who implemented the backend engine of your app which reads inbound emails and post to a designated team. I am not aware of any setting or service from RingCentral that posts emails to a Team Messaging team. So it seems that it is your own company implementation or a 3rd party service.

Can you clarify more about where and how you setup such a service so I can figure how who can help you with.

Thank you for taking time to respond.

I thought of this feature as some kind of standard, since you can just use the three-dot-context menu of the team and pick 'Post message via mail'. You can even pick 'Copy mail address to clipboard'.

You then get an address like {some numbers}@{some more numbers}.mvp.unifyoffice.com.

I will ask inside my company, if that has been implemented manually.

Thank you again.

Thanks for the clarification.

I have never used that feature before so I am totally not aware of it. It's the built-in feature of the Team Messaging then. Let me move this thread to the User Community so you can get better help.