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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 618 Questions
  • 1,072 Replies
618 Questions
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Susan2153262010Known Participant
asked in Admin Portal & Account Management
Call Queue to External Number

We have hired an outside company that will be an overflow to several call queues.  If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number.  The only place that I can find a setting to forward to an external number is during afterhours.  Am I missing something or is there another way around this? Any input would be appreciated. Thank you

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2 days ago
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StephaneDeschenesNew Participant
asked in Admin Portal & Account Management
RingCentral App for IT (MSI) auo-update

Do you know if an MSI version of the app with auto-update is available or will be available soon?

2
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3 days ago
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BrianINew Participant
asked in Admin Portal & Account Management
Why is the RC Deployment Tool version specific?

Could anyone explain why the new RC Deployment Tool is version specific? If its function is just to check the web for a newer version and update the RC App shouldn't it be completely separate and not include a version of the app?The FAQ for the Deployment Tool says that while the app stays current through automatic updates, the tool itself needs to be updated every quarter? We’re already updating RC about once a quarter now so this is not really an improvement.The tool should be separate so that updating it does not impact the user and does not depend on being able to force RC to close.

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B
4 days ago
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adSol
asked in Admin Portal & Account Management
Unable to submit support case: lack of permissions

When I try to submit a new support case at https://support.ringcentral.com/new-case.html, I am presented with the following browser notification:Now, I am a super admin, so a lack of permissions is unlikely to be the cause. When closing the notification, the form appears and I can fill it out. Yet when finally submitting the form, another notification “Something went wrong. Please reload the page or try again later.” appears.The error has been persisting over the last two days. What I have unsuccessfully tried so far:emptied browser cache tried a different browser elevated another user to super admin and tried to submit a case with his account

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A
9 days ago
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mike-caronNew Participant
asked in Admin Portal & Account Management
Billing Issues

Our company was promised a credit for an entire months service.  Every time I inquire for the status of the credit, we are assigned a new account manager.  Then that person says they will look in to it.  Then when I follow up, NO Response and we are given a new representative.   I have included months of emails to our reps and NEVER hear back from them.  Simply the worst customer service I have had with a foreign company.  

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Mary-Community_Moderator
Community Manager
11 days ago
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MechelleKCNew Member
asked in Admin Portal & Account Management
How can I disable voicemail for call queues

We need to disable the voicemail option completely at different times of the year. We don’t have the staff to handle the number of voicemails that we get during our peak season. I have not been able to turn that feature off. In the call queue>voicemail & messages, there is not an option to turn it off. I can for after hours but not during business hours. Does anyone know how?

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Problem Solver
11 days ago
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ThomasdNew Participant
asked in Admin Portal & Account Management
Extra device, no response and no resolution.

Last month I ordered 3 phones and planned to bring 1 more for a total of 4 lines. I received 3 phones, with one missing the power chord. On July 1st, my Account rep told me that I would need to return the one that didn't have a power chord, and she would send me a label. She stated they could not just send me a power chord. I figured out the old phone provider would not allow me to keep the phone I was going to bring so the account rep had me sign and order 2 additional phones. This brings the total phones I have to 5, as I continue to wait for the return label. On the 5th I received the 2 new phones and the missing power chord I was told could not be sent. Both T54 phones that came in on the 5th did not have chords. This brought my total phones to 5, with 3 power chords. Monday the 15th our new location opened and the phones will be needed, but I was stuck with 1 extra phone, and short 1 power chord. On the 17th I received 2 power chords bringing my total to 5 functional phones for my

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Mary-Community_Moderator
Community Manager
12 days ago
tiaf_stevenrodriguez
tiaf_stevenrodriguezNew Participant
asked in Admin Portal & Account Management
Feature Request: Randomize Music on Hold

The feature I am requesting is for Hold Music.  I would like to be able to upload multiple files and have an option to RANDOMLY select one to play, so that the same file is not always played.

4
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17 days ago
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Cadams1New Participant
asked in Admin Portal & Account Management
more than 10 members in a simultaneous call queue

I need to add more than 10 members into a simultaneous call queue. How can I accomplish this? 

2
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17 days ago
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cbutcher2800New Participant
asked in Admin Portal & Account Management
Ordering wall mounts

Anyone know where in the user's admin portal can I purchase wall mounts?

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18 days ago
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Eric MolnarNew Participant
asked in Admin Portal & Account Management
Assigning a main temporary number to a site (multi-site)

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

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19 days ago
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regNew Participant
asked in Admin Portal & Account Management
Auto-receptionist needs to go to operator after no choice first time

Is there any way to get the auto-receptionist/attendant to go to an operator extension after playing the menu message once if there is no selection? I can only see an option to go to an extension after it repeats 3 times. It seems nuts that there wouldn't be a way to go directly after playing the message once, which is a common way to do this, so I hope there is a way.

4
Problem Solver
29 days ago
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KatKNew Participant
asked in Admin Portal & Account Management
RingCentral Support - UK Email Address

 My email to support-UK@ringcentral.com has been returned “Recipient address rejected”.  Can you please provide a valid email.

3
Mary-Community_Moderator
Community Manager
30 days ago
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TimKNew Participant
asked in Admin Portal & Account Management
Desktop App version

What is the current minimum version for the RingCentral desktop app

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1 month ago
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MoskiNew Participant
asked in Admin Portal & Account Management
Multiple Unique Users for One Phone Number

We are setting up a member support process. There would be one RingCentral support intake phone number. Several users would be scheduled to monitor this phone number. Can each user have unique login credentials for the single phone number?

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Joe Cache
1 month ago
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PingleNew Participant
asked in Admin Portal & Account Management
Receiving multiple email messages with subject line "Account is unlinked"

Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example:   Dear [Firstname Lastname], +61 (2) 99999999 was unlinked from federation "OPTUS MOBILE PTY LIMITED". Date: 7/31/2024 01:30 Thank you for using Optus Loop with RingCentral!

1
Problem Solver
1 month ago
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admin-47Participating Frequently
asked in Admin Portal & Account Management
What is the best to way to quickly remove unused RingEX licenses?

Hello,I’m wondering what is the best and fastest way to get RingEX licenses removed from our company account? I want to reduce the quantity of licenses billed to us.Usually, I’m just calling RingCentral support to ask them to do this (even though it’s not always convinient, because sometimes they are expiriencing high volumes of calls), but the last time I called they told me that it can only be done through our account manager and I was told that our manager will reach to me within 24 hours (she didn’t). I was surprised because I did not expect that such a basic action could not be performed without the approval of the account manager. The problem is that I can’t reach out to my account manager since 7/11, so I’m a bit confused now.

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1 month ago
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GGlendonNew Participant
asked in Admin Portal & Account Management
Group Call Queue changed to old settings

Has anyone seen a Group Call Queue revert to state of when the queue was created as opposed to updates that had been made, tested and used for over month?

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Mary-Community_Moderator
Community Manager
1 month ago
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RadamateurNew Participant
asked in Admin Portal & Account Management
Mobile App

HI, I can't remember how to connect the mobile app to our system for a new user.  I thought I remembered sending out an invite email, but I can't find that option in the admin portal.

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Mary-Community_Moderator
Community Manager
1 month ago
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jack123New Participant
asked in Admin Portal & Account Management
Login in browser app vs iOS app error

My login will work in a browser window if I use my Google login but not regular email that I registered with, however, in the iOS app neither will work. This just started randomly.

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1 month ago
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SebNew Member
asked in Admin Portal & Account Management
Some incoming calls are wrongly flagged as spam

Some long time clients are reporting that when they call, their phone number is flagged wrongly as Spam, how can I disable this feature so that their calls are no longer flagged as Spam?

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Mary-Community_Moderator
Community Manager
1 month ago
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Jessica2412New Member
asked in Admin Portal & Account Management
User Status When Calling Other Users

Not sure quite what I did, but suddenly if I dial another person’s extension, it not only doesn’t display their name, but doesn’t show me if they are on another call. Help! 😮

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Mary-Community_Moderator
Community Manager
1 month ago
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sovranbradNew Participant
posted in Admin Portal & Account Management
Users with Extensions - changing the site address for a user

Is there a way to change the site address for a user with an extension since we have multiple site locations? Here is an example below. Is there a way to change the address from 150 S Los Robles Ave Suite 750 to another location? Thanks for your help!  

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Problem Solver
1 month ago
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Sergio the ServantNew Participant
asked in Admin Portal & Account Management
I do not know what I did.

I wanted to make my 12 line ring central account call forward after hours to an outside phone number.  I achieved that and 11 of my lines are off line and I cannot seem to get them back.  I just need someone whe has bigger eyes and a deeper intellect to help me get both done for my small automotive shop in Fort Worth Texas.

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BeckyH
Community Manager
1 month ago
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Leah V.New Participant
posted in Admin Portal & Account Management
RingCentral, please provide a spam flag remediation service for your phone numbers

It recently came to my attention when I spoke with a manager at RingCentral that they do not offer a spam flag remediation service for their numbers as other similar companies do. We would pay for this extra service as part of our plan if it was available. With this service, RingCentral would monitor numbers and pro-actively negotiate with carriers to remove spam flags. They would also use analytics to discover issues with answer rates. We are a small company and it is very important that we keep our main business line free of spam flags. This service is essential and I’m very surprised that it is not offered.

1
BeckyH
Community Manager
1 month ago

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