Admin Portal & Account Management

My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings. Both my user and User A’s have access to Fax features. My number and User A’s are set to “Voice and Fax”.Assuming it is possible for individual users in our company to receive the

How do I set a different voicemail greeting depending on the day and time a call is received? I want it to play a different greeting that provides an emergency phone number if the call comes in after regular business hours. 

For my call queue, I have 5 people.I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

I have attempted multiple times to port a series of AT&T IP Flex local numbers.  First I was told since all numbers terminate to a single data center, I need to submit a port order for each number.  It was rejectedSo, I was told to put “all” numbers on a single order since they all terminate to a single data center.  It was rejected.If I attempt to put 10 IP flex numbers on a single order, I am unable to change the BTN.  It populates the first number for all numbers.  I have 35 IP Flex numbers, not in sequence, to port.  Do you have any experience in port Flex numbers?How do they need to be submitted?  Do I HAVE to wait for each to be assigned a FOC and then submit the next one?  NOTHING IS WORKING and the NTD help desk is not able to provide any information.   HELP!!!!!!!!!!!!!!!!!!!!!  Thank you :) 

I want to make sure illegal/unethical conversation is not occurring using company resources.  How do I monitor employee conversations?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one.

I have taken over this account from my ex-business partner (I had him legally removed from the company). I must lower costs and have switched to a cheaper cell phone service. From what I understand I still have another year under my contract that I didn’t even realize I had (this was his account, not mine). Is there any way out of this contract without the $1800+ early term fee? I am honestly considering bankruptcy and giving up, but this is a last resort. My business is my lifelong dream, and I don’t want to throw away everything because my ex-business partner is an a$$.Any assistance would be appreciated. Customer service will only offer a change order to lower costs until the end of the contract, in which still needs to be approved. I really can’t afford to keep any monthly bills that are not necessary, or I will have no choice to close. 

How do I shorten the number of rings before a call goes from our desk phone to my mobile? 

Dear Support Team,I hope this message finds you well.We would like to request the deactivation of several phone numbers from our account. Could you please advise on the proper procedure to do this?Ideally, we would like to complete the deactivation process before the start of the new financial year, by June 16th.Please let us know what steps are required from our side, and if there is any additional information you need to proceed.Thank you in advance for your support.

cant make a call on few numbers and this only happening on 2 extension.

Hello, I am trying to change the number that is being used to transfer calls to for a user. They changed the phone and number they will be using. I see that the help instructions says:To change the phone number calls are forwarded to, follow these steps:1. Go to the Admin Portal: `https://service.ringcentral.com` and sign in.2. Navigate to Users > User List.3. Select the user you want to modify.4. Go to Call Handling & Forwarding.5. Under Forwarding Numbers, add or modify the numbers where calls should be forwarded.6. Make sure to configure the rules for when calls should be forwarded.7. Click Save. However when I get to step 4 I am unable to find the Call Handling & Forwarding section they are referring to in the instructions. Can someone help me find this section?Thank you

 I am trying to determine if the Desktop application for a specific extension is manually being logged out of, or there is a connection issue. Both will indicates a offline status. Is there a way to monitor when it is offline so I can audit if this is a internet problem or the end user actually logging out of the desktop app. Is there a way for Admin to log the extension back on, not enable or disable because they status show offline?  I have found some information about setting the presence, but I am not sure that will help. 

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

I manage about 15 phones across 4 sites.  Each site has a primary incoming phone number.  We have a 5th phone number assigned to a call queue that is spread across 2 sites and that number represents a seperate brand.  It has its own incoming number.  When staff dial out we would like them to be able to dynamically choose in some way if they are calling on behalf of the primary site they are located at and thus use the primary caller id for that site (the sites incoming number) OR if they are calling or returning a call that came in on the brand queue that has its own caller id - then they would use that number as a caller id  - Is that even possibleThe user outbound callerid have some options but setting a delegated number didnt seem to work 

We are soon rolling out RingCentralEX within our company to about 70 users. I was wanting to see how others were managing the roll out of the RC client across different types of machines. I am planning to use the MSI version and deploy using PDQ Deploy. That said after reading the documentation at https://support.ringcentral.com/article-v2/Using-the-auto-update-MSI-feature-for-the-RingCentral-desktop-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=adminI am concerned with the auto update version of the app consuming so much local storage space on PC’s with multiple users (Such as a conference room PC). Auto update uses bandwidth too which I don’t think should be a big issues as long as updat

We are a pest control company which uses multiple different numbers that correlate with surrounding towns. We have 5 different numbers total and they are now each attached to 1 of the 6 phones here in the office. I have a main number on ring central that rings on all phones in the office through the call queue which is great, but if a customer is calling one of the other numbers then it only rings on the phone here in the office that has that number as an extension. I would like for if a customer calls any of the 5 numbers that it will ring on all phones here in the office, so no matter which phone number the customer calls it will be able to be picked up here in the office. We are a small business and I am sure that I am not the only person that has tried to do what I am talking about. My thought was perhaps I can have all the 5 numbers call forward the incoming calls to the main phone number through ring central, but after looking into this I am finding that ring centr

We have call recording on for all users and call queues. Currently when a call comes into the IVR and the customer selects an option it goes to a call queue, if the call isn’t answered in a set period of time it rolls over to another call queue. Because of this the caller is hearing the call recording announcement multiple times… when they hit queue 1, queue 2 and then again when their call is answered by a user. Is there a way to have it only announce once? Or turn off the call recording announcement on only incoming calls to the queues? We still need it on for incoming calls direct to user and for outgoing calls. 

I’ve registered my Mitel 6920 phone and the status shows registered.  On the ring central portal the phone shows Online.  However I’m unable to make or receive phone calls.  What am I missing?? Device  Existing PhoneChange PhoneResyncSet Up and ProvisionSerial Number: N/A  Assigned Type: User PhoneEquipment: BYOD  Status: Online   Network Status Attribute LAN Port PC Port Link State Up Down Negotiation Auto Auto Speed 1000Mbps 10Mbps Duplex Full Half   Hardware Information Attribute Value MAC

New Ring Central users here. When we transfer a call to another extension, the caller is hearing a 2nd recorded greeting. How do I eliminate the 2nd greeting on the transfer? Our callers do not need to hear a full second greeting. the transfer time is too long with it.

Hi all,Under the RingCentral desktop app, settings, and HUD, there is the option to turn on “Ring when extensions I am monitoring receive incoming calls.”  Is it possible to turn this on remotely or from the admin portal or to have it on by default so we don’t have to turn them on one by one through the user? Thanks.

How do I remove an additional local number?

I did a port in to get my landline number into ring central and it replaced my main number. How can I get my main number back?

I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you!