Admin Portal & Account Management

We have an unused limited extension that is disabled, and need to make is a Call Queue.

I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks 

What is the process / timeline for renewals? Our first year is up in just over a month, and there are changes we want to make to our plan.

The phones and extensions were not correctly set up. How do I change extension assignments and the correct phone that is associated with the extension and location?

Hello everyone,I need help with users group. I have configured a group to give the manager access to call logs for their Team. The manager is part of the group, and they have RingEX Licenses and Live Reports licenses assigned.What permissions does the Manager need to have?    I have tried to give the Company call logs>access Recording.But that gives access to all Recording calls, no just to the groups member.    

Can I monitor two extensions simultaneously on my desktop. Currently I have one extension open in the NEW ringcentral phone desktop app and a second extension open using the OLD ringcentral phone desktop app. That allows me to see the activity on both extensions at the same time. The OLD ringcentral phone desktop app is being phased out and I expect it will lose functionality. Is there a way for me to continue to monitor the activity on both extensions simultaneously using only yhe new ring central phone desktop app?

Is there a way to keep track of how many calls a person picks up throught out the day?

Is there a limit to how many IVR Is there a limit to how many Calling Groups Do both above require licenses? NOTE: These groups will not need a Direct # are they are internal use only?

I have had my port out request for some of my numbers rejected twice with no follow up.  I have emailed the NTP helpdesk twice for support and received no assistance.I require urgent assistance as 6/10 of our numbers are scheduled to port next week and these 4 (including our main number) repeatedly fail for real reason.I will be contacting the CRTC through the CCTS as well if I dont get a very quick response.Neal JonesIOT ManagerCashion Legal

I want to change the hold music for the main phone line. I have figured out how to change it for each person’s extension, but this only applies after that person picks answers the phone. I want to change the music that plays before an extension is picked up. 

Customer for over 8 years. Trying to update expired card on file. Super simple right?No.I keep getting this errorWe were not able to verify your billing information. Please confirm that the billing information is correct or provide new billing information. If you are experiencing difficulty, please contact customer service at 1-800-591-6543.I've call my bank and credit card company. Both say the card is fine. Since then I've tried 3 other cards, all experiencing the same error and all functional.Billing chat agent asked me to call. First billing agent over the phone says there's a fraud issue..to call my bank...even though I've told them I have. Next agent hang up on me. Last agent puts me on hold for 30+ minutes now.I don't get it.On top of that, they cut off our phones! 15 people sitting there for hours now. Who will be paying for all this downtime? They know there's issues with their billing system and they cut us off??No urgency from anyone. No supervisors

How do i place someone on hold and play music? I didn’t see an option in settings

Hi,I’m building an integration with RingCentral and JobTread for a client, and I’m trying to configure the RingCentral settings so that Automatic Notes & Transcripts are always enabled at an organization level. Since there’s no organization-level option for enabling this, I’m wondering how else I can accomplish this.I originally thought I’d have to do this by instructing each user to go to RC App → Settings → AI → Automatic Notes and Transcripts and enabling it, but I saw that there was a new setting on the admin panel, where we can go to the RC Admin Portal → Users → User List → Users with Extensions (or without) → click a user → Expand the AI section → click the AI assistant heading → Enable AI Assistant and Automatic Call Notes. I thought this would at least allow the company administrator to be responsible for enabling this setting, but when I made the change I saw that the Automatic Notes & Transcripts setting was still disabled on my (user) RC app instance (in RC App → Se

Deleted users in the admin portal. Need to reinstate their accounts.How would we do this? 

How can I get Ring Central to EXPEDITE my telephone number porting over. It is my existing number!!!! I have no active telephone service until this is done!!!!! Ring Central says it will be at least 2 weeks. I also ordered my phones through RC and paid $36 for overnight shipping on a Thursday and didn’t receive the phones until the following Monday afternoon!!!!

How can I make RC expedite my existing telephone number into service with them? 

We have Poly Edge E450 IP Phone.  I know we can set up the intercom to another user but I need to know how to set up intercom to a group or multiple users?  I know the phones have a paging system, but we need to be able to have an individual pick up the phone anywhere in the building.  We don’t have employees that stay in one place all day.  We need to be able to say “Jane?” and have that user pick up an extension closest to them and be able to talk back to the user initiating the intercom call.  Literally right now what we’re doing is “Jane, call John back at his extension.”   

My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings. Both my user and User A’s have access to Fax features. My number and User A’s are set to “Voice and Fax”.Assuming it is possible for individual users in our company to receive their own faxes, what are all the settings I have

How do I set a different voicemail greeting depending on the day and time a call is received? I want it to play a different greeting that provides an emergency phone number if the call comes in after regular business hours. 

For my call queue, I have 5 people.I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

I have attempted multiple times to port a series of AT&T IP Flex local numbers.  First I was told since all numbers terminate to a single data center, I need to submit a port order for each number.  It was rejectedSo, I was told to put “all” numbers on a single order since they all terminate to a single data center.  It was rejected.If I attempt to put 10 IP flex numbers on a single order, I am unable to change the BTN.  It populates the first number for all numbers.  I have 35 IP Flex numbers, not in sequence, to port.  Do you have any experience in port Flex numbers?How do they need to be submitted?  Do I HAVE to wait for each to be assigned a FOC and then submit the next one?  NOTHING IS WORKING and the NTD help desk is not able to provide any information.   HELP!!!!!!!!!!!!!!!!!!!!!  Thank you :) 

I want to make sure illegal/unethical conversation is not occurring using company resources.  How do I monitor employee conversations?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one.

How do I shorten the number of rings before a call goes from our desk phone to my mobile?