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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 654 Questions
  • 1,141 Replies
654 Questions
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kevinduheNew Participant
asked in Admin Portal & Account Management
Random user now Super admin/Owner

Full disclosure. We are currently using RC as a company chat only, but are evaluating it as a full phone system for our employee base of ~80.In 2020 a marketing employee Jesse H created our company profile and invited all users. He made myself Super admin and for a couple of years we had no issues. Then about 18 months ago, he and I tried to delete a user. We found we no longer had those privileges. We found that a random employee of ours, who worked for us for about 6 months and was fired, was now Super Admin/Owner.In order to login as that person I resurrected her email address, for which we now pay for monthly. We have no option to remove her, we have no option to demote her, and we have no idea how this happened in the first place. I have contacted support many times about this. I realize we are currently free customers and support is likely non-existent. However earlier this week I spoke to a gentleman who assured me this would be taken care of. He opened a support case, said

952
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8 months ago
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dkoeblitzNew Participant
asked in Admin Portal & Account Management
2FA times out

2fa is on by default and the code must be entered with 60 second. It takes longer than that on our network to receive email. So 2FA times out prior to the receipt of the email. How do I correct this?2nd question, can I geofence out location to not require 2FA. Then only those not at work will require 2FA.

851
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9 months ago
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mattostranderNew Participant
asked in Admin Portal & Account Management
status.ringcentral.com

Why does the status page show for Americas Inbound calling an inbound calling outage for China? Shouldn't this only be listed under APAC?"A portion of customers with numbers in China may be experiencing the inability to receive calls."

790
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10 months ago
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rob.benn-frenetteParticipating Frequently
asked in Admin Portal & Account Management
Dial Zero - Reach Operator Internally

I have been an RC customer for several years, and we have yet to be able to pick up the phone, press zero and ring the Operator (Ext). Will this feature (something that every other VoIP provider seems to offer) become a reality for RC clients soon?

1540
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10 months ago
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Susan2153262010Inspiring
asked in Admin Portal & Account Management
Polycom VVX Firmware Upgrade

We received notification that our Polycom VVX phones will receive a firmware upgrade during a window of six days in September. Is there any place on the Admin Portal that shows what firmware our phones are on so I can monitor the status of the upgrades? We have several hundred phones spread across multiple towns/cities so manually checking is not a viable option.Thank you

5101
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10 months ago
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lydia-1New Participant
asked in Admin Portal & Account Management
I can't get hold of my sales rep for support, who should I contact?

Hello, I have several issues that I need help with but my sales rep is no longer answering my calls/texts/emails.I was unknowingly charged for the phone device, my sales rep said he'll try to get credit to my account, but I haven't heard back. I also need assistance with setting up another phone but cannot get help. Who is the best department to escalate this to?

1471
Mary-Community_Moderator
Community Manager
10 months ago
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jeremydraperNew Participant
asked in Admin Portal & Account Management
1 license + shared lines

Can Polycom VVX 250s and D230s (both assigned to main TN) share a license so tjhat either device can answer an incoming call or does each phone need its own unique license? Trying to have a phone in the front of the office and one that allows me to walk around the warehouse.

1140
J
10 months ago
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andremNew Participant
asked in Admin Portal & Account Management
How to extend Digitmap timeout on multiple phones at the same time?

Good afternoon. I have seen the various articles on how to modify one's phones to increase the digitmap timeout by logging into each phone, going to Settings > SIP, modify the values under "Digitmap Timeout" to the desired time. That is an easy process if one has a few phones, however, if an organization has many phones, located in multiple geographic locations, surely there must be a way where those settings can be modified and pushed down to all the phones in an organization from within the Admin portal. I am surprised at why the process must be this overly complicated.

510
A
10 months ago
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phoughNew Participant
asked in Admin Portal & Account Management
Pressing a key to skip a greeting in a Message-Only Extension

We have created a new Message-Only Extension (the very popular Coyote Reporting Hotline) and from Day 1 it is getting hit with robocalls, some with Caller ID, some without, and the calls are leaving empty messages, or DTMF tones every few seconds, etc.When will we have the option to say in the greeting "Press 1 to skip this greeting and leave a message"? It's a basic feature, and it would be a mercy for the guy who has to monitor those messages.

870
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10 months ago
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alcfdbNew Participant
asked in Admin Portal & Account Management
Reporting Fraudulent Account

Hi,I was contacted by a supposed recruiter who provided an invite for RingCentral. When I scheduled a video call, the recruiter said the interview is a live chat interview so I suspected this is a scam. Can you check and remove if neccessary this account? The email provided to me is christine@cslcareer.com by "Christine Toth." Thank you.

9174
M
11 months ago
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alvincNew Participant
asked in Admin Portal & Account Management
If we delete a line will that prevent us from being billed for it in the following months?

If we delete a line will that prevent us from being billed for it in the following months?

1021
Mary-Community_Moderator
Community Manager
11 months ago
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judisambolNew Participant
asked in Admin Portal & Account Management
How can I record a user name from the admin portal

I would like to record everyone's name for them

941
Mary-Community_Moderator
Community Manager
11 months ago
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Susan2153262010Inspiring
asked in Admin Portal & Account Management
Ring Group Calls - Mobile User

I've had a couple of Ring Groups setup for years that ring five desk phones. One staff member has been working from home so adjusted the settings to ring her desktop/mobile app. The calls are coming through but in looking at the billing all inbound calls to these Ring Groups are now showing up in the Mobile Users History. Why would a valid licensed user extension be considered as forwarding to an external number?

680
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11 months ago
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abelsNew Participant
asked in Admin Portal & Account Management
I want to switch numbers on an existing desk top phone. Would like to use an existing direct number.

I have a desk top phone with an MVP license and would like to switch the number with an existing RCdirect number.

921
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11 months ago
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toddstehleNew Participant
asked in Admin Portal & Account Management
Transfer a caller in the auto attendant without having them press a number

Can a call be transferred to an agent in the auto attendant without having to hit a digit? We would like to give the caller the option to dial an extension if they know it or stay on the line for the next available agent. If no action is taken by the caller lets say after 3 seconds, the call automatically transfers to the agent. It appears that we need to have the caller press a digit to go to an agent but I just want to make sure.

1241
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11 months ago
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mhullNew Participant
asked in Admin Portal & Account Management
Phantom Missed Calls

There are three users experiencing the same issue. When an incoming call comes in, whetherit’s to the direct user number or the IVR, the call does not display a notification that allows thatuser to answer the call. Nonetheless, the call shows as a missed call and shows up in the call log as such.I have tried a number of troubleshooting solutions that have not worked. I told the users touninstall and reinstall the app on their desktop, I have tried deleting their user and recreatingtheir user with the same settings, I have gone through their computer and RingCentral appsettings to ensure notifications are enabled, I have cleared the cookies and cache, but nothinghas solved the issue.Each are on their desktop and they are eitherusing the desktop app or the web app.

2711
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11 months ago
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agironNew Participant
asked in Admin Portal & Account Management
How to find Account Manager?

Hi,We want to reduce the number of licenses billed to our account, I was reading some information and found out that we need to get in touch with our Account Manager if we want to reduce MVP licenses.Can someone let me know where I can find him?Thanks!

1871
Mary-Community_Moderator
Community Manager
11 months ago
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heathertonNew Participant
asked in Admin Portal & Account Management
How to track missing phone via Ringcentral

We have three phones connected to the RingCentral system - one landline, two cordless phones. Unfortunately one of our cordless phones have gone missing, is there anyway we can find its location through RingCentral (e.g. something similar to Find My iPhone?).

550
H
1 year ago
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ryanchung8New Participant
asked in Admin Portal & Account Management
Phishing Profile

The profile p.howard@williamsonmedicalcareers.org attempted to phish me, so I would like to report it.

721
Mary-Community_Moderator
Community Manager
1 year ago
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ben-9New Participant
asked in Admin Portal & Account Management
1300 Number - Inbox Full

Hi Guys - the 1300 number that we got through ring central suddenly says 'inbox full' and hangs up the phone after 3 years of no issues. We have had to change our business number to the standard number so that people can call through but we are losing sales as we have an online store and showroom. I raised a case but no answer which isnt good. what inbox? how do i resolve this issue? Thank youBen

550
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1 year ago
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ashleyakbnNew Participant
asked in Admin Portal & Account Management
How to report Fraudulent Use of RingCentral by Fradulent Account impersonating hiring individuals

A fradulent hiring manager is utilizing ringcentral to stage interviews via messaging in which the candidate is being asked for their banking information.They are using the name Michaela Mello. The account name is michaela.m@argenxcareer.comI am able to provide additional information as needed. I would like to know who to speak with to assist in removing this account, and to prevent them from defrauding other people. The company they are imitating is called Argenx from Boston, MA and the HR person Michaela Mello. They have copied the company name and logo exactly.

2451
Mary-Community_Moderator
Community Manager
1 year ago
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thomas-2New Participant
asked in Admin Portal & Account Management
How to Program Buttons on Mitel M695?

Recently migrated from Mitel and was able to use "Programmable Buttons" under settings with them to assign numbers to the Mitel M695 expansion for the Mitel 6920. I can't find any way to program those buttons now for my device.

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T
1 year ago
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alvarofloresNew Participant
asked in Admin Portal & Account Management
What is the generic Admin password for Cisco 8851 phones?

When I plug the IP address into my browser, it pulls up the configuration page. Does not allow me to do much. Only as an Admin. Additionally, is there an Admin password for the phones themselves when attempting to factory reset through the phones settings? Our phones are from Cisco. CP8851 and CP8861 if that is any relevancy. Any help would be greatly appreciated.

3750
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1 year ago
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janiakkamilNew Participant
asked in Admin Portal & Account Management
Remove member/guest

Hello, I use free version at this moment and I cant remove guests or members from my team. I searched in internet but non of the methods shown works. I can block guests but that all.I tried to find my admin panel:but there is no option to remove someone

3894
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1 year ago
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rodelNew Participant
asked in Admin Portal & Account Management
Caller Asking to Review RingCental Call Recordings

Good day, does anyone received a call from 704-815-6625? They are using RingCentral caller ID. They are trying to imply that RingCentral needs to review call recordings as per RingCentral Policy. As far as I know, RingCentral does not review clients call recordings. Thank you!

2600
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1 year ago

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