@Jason Wright I'm looking into this.
Please shoot us an email to keep the conversation going as we work to escalate.
Community.Support@RingCentral.com

Thanks!

Apologies for bumping an old thread but I am having the exact same issue. Customer for many years now, payment card has expired, trying to add a new payment method and keep getting a generic error message each time.

I have tried various payment cards with different banks and have the same issue. I contacted Ring Central support a couple of times and each time they would claim that the issue is our cards being blocked by the respective banks. I have contacted both banks and they say that there is no record of any attempted transaction being made. In any case, both banks would send prompts to my phone should we wish to make a transaction to a new recipient.

The only thing I have been able to successfully do is move our payment method from credit card to direct debit. This is fine for future bills, but RingCentral states that the outstanding balance can’t be cleared via direct debit.

So I am now stuck with an outstanding balance, of which Ring Central’s system is refusing to accept a payment for, and the risk of our phone lines being disabled, all while receiving next to no support from Ring Central. It’s as if they’re telling you to move to an alternative supplier.