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The First Step
May 26, 2025

Request to Deactivate Phone Numbers Before New Financial Year

  • May 26, 2025
  • 3 replies
  • 200 views

Dear Support Team,

I hope this message finds you well.

We would like to request the deactivation of several phone numbers from our account. Could you please advise on the proper procedure to do this?

Ideally, we would like to complete the deactivation process before the start of the new financial year, by June 16th.

Please let us know what steps are required from our side, and if there is any additional information you need to proceed.

Thank you in advance for your support.

3 replies

BeckyH
Community Manager
Community Manager
May 27, 2025

Dear Support Team,

I hope this message finds you well.

We would like to request the deactivation of several phone numbers from our account. Could you please advise on the proper procedure to do this?

Ideally, we would like to complete the deactivation process before the start of the new financial year, by June 16th.

Please let us know what steps are required from our side, and if there is any additional information you need to proceed.

Thank you in advance for your support.

This is something that needs to be handled by our customer success team. 
Please DM me with the relevant details and I’ll have someone from my team create a case for you. 

The First Step
June 10, 2025

We got nowhere, zero help from support.

BeckyH
Community Manager
Community Manager
June 10, 2025

We got nowhere, zero help from support.

I’m working on this. Give me a minute to get the lay of the land and what’s been done since we last talked.