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Is there a way to keep track of how many calls a person picks up throught out the day?

That would be in the Analytics / Performance reporting.  You can bring up by Call Queue, Extension, etc.  Then drill down from the summary to see the call path, and over with the QOS - if there was any issue with the calls.

caution - those reports are a rabbit hole of data.  ;)
 

Have fun.

 

 


@Joe Cache is right! The Analytics and Reporting feature is the right place to get the information you're looking for.

Here's a quick guide:

  1. Go to Analytics/Reporting: Look for this section in your phone system's dashboard.

  2. Select a Report: Choose a report for Agent or Extension Performance.

  3. Set the Date: Select the specific day you want to review.

  4. Filter by Extension: Filter the report to show data for the specific person you want to track.

  5. Check "Calls Answered": The report will show a metric like "Calls Answered" or "Handled Calls," which is the number you're looking for.

This feature is a powerful tool for monitoring individual performance, so feel free to explore the other data it provides!


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