Is there a way to keep track of how many calls a person picks up throught out the day?
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Monitoring Calls
Best answer by Joe Cache
That would be in the Analytics / Performance reporting. You can bring up by Call Queue, Extension, etc. Then drill down from the summary to see the call path, and over with the QOS - if there was any issue with the calls.
caution - those reports are a rabbit hole of data. ;)
Have fun.
That would be in the Analytics / Performance reporting. You can bring up by Call Queue, Extension, etc. Then drill down from the summary to see the call path, and over with the QOS - if there was any issue with the calls.
caution - those reports are a rabbit hole of data. ;)
Have fun.
1 person likes this
Here's a quick guide:
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Go to Analytics/Reporting: Look for this section in your phone system's dashboard.
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Select a Report: Choose a report for Agent or Extension Performance.
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Set the Date: Select the specific day you want to review.
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Filter by Extension: Filter the report to show data for the specific person you want to track.
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Check "Calls Answered": The report will show a metric like "Calls Answered" or "Handled Calls," which is the number you're looking for.
This feature is a powerful tool for monitoring individual performance, so feel free to explore the other data it provides!
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