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Licensing requirements


Is there a limit to how many IVR 
Is there a limit to how many Calling Groups 
Do both above require licenses? 

NOTE: These groups will not need a Direct # are they are internal use only?

Best answer by Joe Cache

As long as your RingCentral license allows for them, you should be good.

We have many IVR’s - both stand alone, and levels and there’s been no issue.

*** BIG NOTE - you want to start your account as a MULTI site, not Single - this will make branching out IVR’s/ Groups/ Queues much easier.  The reason behind this is that is you start as a Single site, and later want to move to Mutli - your setetings (most) are wiped out.

As far as licenses - the devices / users need the end licenses for faxing, calls, etc.

Let us know if you have any specific questions on set up - we’ve done thing in RC thaat sometimes looks like magic.

Good luck.

 

 

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3 replies

Joe Cache
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  • 172 replies
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  • August 4, 2025

As long as your RingCentral license allows for them, you should be good.

We have many IVR’s - both stand alone, and levels and there’s been no issue.

*** BIG NOTE - you want to start your account as a MULTI site, not Single - this will make branching out IVR’s/ Groups/ Queues much easier.  The reason behind this is that is you start as a Single site, and later want to move to Mutli - your setetings (most) are wiped out.

As far as licenses - the devices / users need the end licenses for faxing, calls, etc.

Let us know if you have any specific questions on set up - we’ve done thing in RC thaat sometimes looks like magic.

Good luck.

 

 


Mary-Community_Moderator
Community Manager
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Joe Cache wrote:

As long as your RingCentral license allows for them, you should be good.

We have many IVR’s - both stand alone, and levels and there’s been no issue.

*** BIG NOTE - you want to start your account as a MULTI site, not Single - this will make branching out IVR’s/ Groups/ Queues much easier.  The reason behind this is that is you start as a Single site, and later want to move to Mutli - your setetings (most) are wiped out.

As far as licenses - the devices / users need the end licenses for faxing, calls, etc.

Let us know if you have any specific questions on set up - we’ve done thing in RC thaat sometimes looks like magic.

Good luck.

 

 

That's a fantastic solution, ​@Joe Cache! Thank you so much for jumping in to help! 😉


  • Author
  • New Participant
  • 3 replies
  • August 7, 2025

Thank you for your reply!!!


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