Solved
Licensing requirements
Is there a limit to how many IVR
Is there a limit to how many Calling Groups
Do both above require licenses?
NOTE: These groups will not need a Direct # are they are internal use only?
Joe CacheAnswer
RingCentral VIBE Royalty
Aug 4, 2025 11:02 PM UTC
As long as your RingCentral license allows for them, you should be good.
We have many IVR’s - both stand alone, and levels and there’s been no issue.
*** BIG NOTE - you want to start your account as a MULTI site, not Single - this will make branching out IVR’s/ Groups/ Queues much easier. The reason behind this is that is you start as a Single site, and later want to move to Mutli - your setetings (most) are wiped out.
As far as licenses - the devices / users need the end licenses for faxing, calls, etc.
Let us know if you have any specific questions on set up - we’ve done thing in RC thaat sometimes looks like magic.
Good luck.