Change user name

Forum|Forum|7 months ago
February 18, 2026
3 replies
293 views

Hi I have a user that recently married. I went in the Admin Portal under manage user and change her name and email there. She has two messages on her phone that she cannot access. How can I make those available for her?

admin portal

Mary-Community_Moderator

Community Manager

Hi @FORT2025,

To help us assist you more accurately, could you please confirm if you’re referring to SMS messages or messaging within the RingCentral app?

F

FORT2025

Author

The First Step

Voicemail messages!

Mary-Community_Moderator

Community Manager

Voicemail messages!

Please try these steps:

Ask her to log in to the RingCentral Service Web Portal using her new email address.
Navigate to Messages > Voicemail.
If the messages are here, she can listen to them or download them as .wav files immediately. If they aren't here, they may have been accidentally deleted during the name change process (check the Deleted folder).

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