Admin Portal & Account Management

How do I set a different voicemail greeting depending on the day and time a call is received? I want it to play a different greeting that provides an emergency phone number if the call comes in after regular business hours. 

For my call queue, I have 5 people.I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

I have attempted multiple times to port a series of AT&T IP Flex local numbers.  First I was told since all numbers terminate to a single data center, I need to submit a port order for each number.  It was rejectedSo, I was told to put “all” numbers on a single order since they all terminate to a single data center.  It was rejected.If I attempt to put 10 IP flex numbers on a single order, I am unable to change the BTN.  It populates the first number for all numbers.  I have 35 IP Flex numbers, not in sequence, to port.  Do you have any experience in port Flex numbers?How do they need to be submitted?  Do I HAVE to wait for each to be assigned a FOC and then submit the next one?  NOTHING IS WORKING and the NTD help desk is not able to provide any information.   HELP!!!!!!!!!!!!!!!!!!!!!  Thank you :) 

I want to make sure illegal/unethical conversation is not occurring using company resources.  How do I monitor employee conversations?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

Hello - I currently have an Algo 8301 and an Algo 8180.  I have both configured and talking with RingCentral as Paging devices, but can’t seem to get them setup in RingCentral to page when I call and extension.My goal is to have user call an extension, and it to both ring on an extension, and page the warehouse “Supervisors, your have an incoming call”.The Algo is configured to play the file I uploaded to it, but just need help getting RingCentral configured to do what I need it to do.

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one.

How do I shorten the number of rings before a call goes from our desk phone to my mobile? 

Dear Support Team,I hope this message finds you well.We would like to request the deactivation of several phone numbers from our account. Could you please advise on the proper procedure to do this?Ideally, we would like to complete the deactivation process before the start of the new financial year, by June 16th.Please let us know what steps are required from our side, and if there is any additional information you need to proceed.Thank you in advance for your support.

cant make a call on few numbers and this only happening on 2 extension.

Hello, I am trying to change the number that is being used to transfer calls to for a user. They changed the phone and number they will be using. I see that the help instructions says:To change the phone number calls are forwarded to, follow these steps:1. Go to the Admin Portal: `https://service.ringcentral.com` and sign in.2. Navigate to Users > User List.3. Select the user you want to modify.4. Go to Call Handling & Forwarding.5. Under Forwarding Numbers, add or modify the numbers where calls should be forwarded.6. Make sure to configure the rules for when calls should be forwarded.7. Click Save. However when I get to step 4 I am unable to find the Call Handling & Forwarding section they are referring to in the instructions. Can someone help me find this section?Thank you

 I am trying to determine if the Desktop application for a specific extension is manually being logged out of, or there is a connection issue. Both will indicates a offline status. Is there a way to monitor when it is offline so I can audit if this is a internet problem or the end user actually logging out of the desktop app. Is there a way for Admin to log the extension back on, not enable or disable because they status show offline?  I have found some information about setting the presence, but I am not sure that will help. 

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

I manage about 15 phones across 4 sites.  Each site has a primary incoming phone number.  We have a 5th phone number assigned to a call queue that is spread across 2 sites and that number represents a seperate brand.  It has its own incoming number.  When staff dial out we would like them to be able to dynamically choose in some way if they are calling on behalf of the primary site they are located at and thus use the primary caller id for that site (the sites incoming number) OR if they are calling or returning a call that came in on the brand queue that has its own caller id - then they would use that number as a caller id  - Is that even possibleThe user outbound callerid have some options but setting a delegated number didnt seem to work 

We are soon rolling out RingCentralEX within our company to about 70 users. I was wanting to see how others were managing the roll out of the RC client across different types of machines. I am planning to use the MSI version and deploy using PDQ Deploy. That said after reading the documentation at https://support.ringcentral.com/article-v2/Using-the-auto-update-MSI-feature-for-the-RingCentral-desktop-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=adminI am concerned with the auto update version of the app consuming so much local storage space on PC’s with multiple users (Such as a conference room PC). Auto update uses bandwidth too which I don’t think should be a big issues as long as updates stagger out, and not everyone’s computer decides to update at once from the CDN.I’m kind of wondering if I should split my user base into two groups, one for low number of user systems (Individual systems) and then one for (Shared systems) where I anticipate a lot o

We are a pest control company which uses multiple different numbers that correlate with surrounding towns. We have 5 different numbers total and they are now each attached to 1 of the 6 phones here in the office. I have a main number on ring central that rings on all phones in the office through the call queue which is great, but if a customer is calling one of the other numbers then it only rings on the phone here in the office that has that number as an extension. I would like for if a customer calls any of the 5 numbers that it will ring on all phones here in the office, so no matter which phone number the customer calls it will be able to be picked up here in the office. We are a small business and I am sure that I am not the only person that has tried to do what I am talking about. My thought was perhaps I can have all the 5 numbers call forward the incoming calls to the main phone number through ring central, but after looking into this I am finding that ring central doesn’t allo

We have call recording on for all users and call queues. Currently when a call comes into the IVR and the customer selects an option it goes to a call queue, if the call isn’t answered in a set period of time it rolls over to another call queue. Because of this the caller is hearing the call recording announcement multiple times… when they hit queue 1, queue 2 and then again when their call is answered by a user. Is there a way to have it only announce once? Or turn off the call recording announcement on only incoming calls to the queues? We still need it on for incoming calls direct to user and for outgoing calls. 

I’ve registered my Mitel 6920 phone and the status shows registered.  On the ring central portal the phone shows Online.  However I’m unable to make or receive phone calls.  What am I missing?? Device  Existing PhoneChange PhoneResyncSet Up and ProvisionSerial Number: N/A  Assigned Type: User PhoneEquipment: BYOD  Status: Online   Network Status Attribute LAN Port PC Port Link State Up Down Negotiation Auto Auto Speed 1000Mbps 10Mbps Duplex Full Half   Hardware Information Attribute Value MAC Address: xxxxxx Platform 6920 Rev: D11(7,8)   Firmware Information Attribute Value Firmware Version 6.3.0.81 Firmware Release Code SIP Date/Time Oct 18 2022 21:46:07 Boot Version Boot2 2.1.0.2 Feb 9 2022 21:50   SIP Status Line SIP Account Status Backup Registrar Used? 1 xxxxxx@sip.ringcentral.com:5060 Registered No 2 xxxxxx@sip.ringcentral.com:5060 Registered No

New Ring Central users here. When we transfer a call to another extension, the caller is hearing a 2nd recorded greeting. How do I eliminate the 2nd greeting on the transfer? Our callers do not need to hear a full second greeting. the transfer time is too long with it.

Hi all,Under the RingCentral desktop app, settings, and HUD, there is the option to turn on “Ring when extensions I am monitoring receive incoming calls.”  Is it possible to turn this on remotely or from the admin portal or to have it on by default so we don’t have to turn them on one by one through the user? Thanks.

How do I remove an additional local number?

I did a port in to get my landline number into ring central and it replaced my main number. How can I get my main number back?

I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you! 

Where can I listen to call recordings on incoming calls taken by different employees.Can I download the call?I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.The user who took the call does not have the feature to listen to recordings.