Admin Portal & Account Management

I want to change the hold music for the main phone line. I have figured out how to change it for each person’s extension, but this only applies after that person picks answers the phone. I want to change the music that plays before an extension is picked up. 

How do i place someone on hold and play music? I didn’t see an option in settings

Hi,I’m building an integration with RingCentral and JobTread for a client, and I’m trying to configure the RingCentral settings so that Automatic Notes & Transcripts are always enabled at an organization level. Since there’s no organization-level option for enabling this, I’m wondering how else I can accomplish this.I originally thought I’d have to do this by instructing each user to go to RC App → Settings → AI → Automatic Notes and Transcripts and enabling it, but I saw that there was a new setting on the admin panel, where we can go to the RC Admin Portal → Users → User List → Users with Extensions (or without) → click a user → Expand the AI section → click the AI assistant heading → Enable AI Assistant and Automatic Call Notes. I thought this would at least allow the company administrator to be responsible for enabling this setting, but when I made the change I saw that the Automatic Notes & Transcripts setting was still disabled on my (user) RC app instance (in RC App → Se

Deleted users in the admin portal. Need to reinstate their accounts.How would we do this? 

How can I get Ring Central to EXPEDITE my telephone number porting over. It is my existing number!!!! I have no active telephone service until this is done!!!!! Ring Central says it will be at least 2 weeks. I also ordered my phones through RC and paid $36 for overnight shipping on a Thursday and didn’t receive the phones until the following Monday afternoon!!!!

Hi RingCentral Community,I created a RingCentral account via the mobile app, but I did not link a phone number and did not activate the phone system. I do not have admin portal access, and I cannot see any “Close Account” option in settings.I tried submitting a support request, but I get an error: "Case not submitted." I also tried email and chat support, but no response so far.Please help me delete my account associated with this email:📧 [Your Email Here]This account is not in use and I want to permanently remove it along with any associated data.Thank you!

We have Poly Edge E450 IP Phone.  I know we can set up the intercom to another user but I need to know how to set up intercom to a group or multiple users?  I know the phones have a paging system, but we need to be able to have an individual pick up the phone anywhere in the building.  We don’t have employees that stay in one place all day.  We need to be able to say “Jane?” and have that user pick up an extension closest to them and be able to talk back to the user initiating the intercom call.  Literally right now what we’re doing is “Jane, call John back at his extension.”   

My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings. Both my user and User A’s have access to Fax features. My number and User A’s are set to “Voice and Fax”.Assuming it is possible for individual users in our company to receive their own faxes, what are all the settings I have

How do I set a different voicemail greeting depending on the day and time a call is received? I want it to play a different greeting that provides an emergency phone number if the call comes in after regular business hours. 

For my call queue, I have 5 people.I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

I have attempted multiple times to port a series of AT&T IP Flex local numbers.  First I was told since all numbers terminate to a single data center, I need to submit a port order for each number.  It was rejectedSo, I was told to put “all” numbers on a single order since they all terminate to a single data center.  It was rejected.If I attempt to put 10 IP flex numbers on a single order, I am unable to change the BTN.  It populates the first number for all numbers.  I have 35 IP Flex numbers, not in sequence, to port.  Do you have any experience in port Flex numbers?How do they need to be submitted?  Do I HAVE to wait for each to be assigned a FOC and then submit the next one?  NOTHING IS WORKING and the NTD help desk is not able to provide any information.   HELP!!!!!!!!!!!!!!!!!!!!!  Thank you :) 

I want to make sure illegal/unethical conversation is not occurring using company resources.  How do I monitor employee conversations?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

Hello - I currently have an Algo 8301 and an Algo 8180.  I have both configured and talking with RingCentral as Paging devices, but can’t seem to get them setup in RingCentral to page when I call and extension.My goal is to have user call an extension, and it to both ring on an extension, and page the warehouse “Supervisors, your have an incoming call”.The Algo is configured to play the file I uploaded to it, but just need help getting RingCentral configured to do what I need it to do.

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one.

How do I shorten the number of rings before a call goes from our desk phone to my mobile? 

Dear Support Team,I hope this message finds you well.We would like to request the deactivation of several phone numbers from our account. Could you please advise on the proper procedure to do this?Ideally, we would like to complete the deactivation process before the start of the new financial year, by June 16th.Please let us know what steps are required from our side, and if there is any additional information you need to proceed.Thank you in advance for your support.

cant make a call on few numbers and this only happening on 2 extension.

Hello, I am trying to change the number that is being used to transfer calls to for a user. They changed the phone and number they will be using. I see that the help instructions says:To change the phone number calls are forwarded to, follow these steps:1. Go to the Admin Portal: `https://service.ringcentral.com` and sign in.2. Navigate to Users > User List.3. Select the user you want to modify.4. Go to Call Handling & Forwarding.5. Under Forwarding Numbers, add or modify the numbers where calls should be forwarded.6. Make sure to configure the rules for when calls should be forwarded.7. Click Save. However when I get to step 4 I am unable to find the Call Handling & Forwarding section they are referring to in the instructions. Can someone help me find this section?Thank you

 I am trying to determine if the Desktop application for a specific extension is manually being logged out of, or there is a connection issue. Both will indicates a offline status. Is there a way to monitor when it is offline so I can audit if this is a internet problem or the end user actually logging out of the desktop app. Is there a way for Admin to log the extension back on, not enable or disable because they status show offline?  I have found some information about setting the presence, but I am not sure that will help. 

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

I manage about 15 phones across 4 sites.  Each site has a primary incoming phone number.  We have a 5th phone number assigned to a call queue that is spread across 2 sites and that number represents a seperate brand.  It has its own incoming number.  When staff dial out we would like them to be able to dynamically choose in some way if they are calling on behalf of the primary site they are located at and thus use the primary caller id for that site (the sites incoming number) OR if they are calling or returning a call that came in on the brand queue that has its own caller id - then they would use that number as a caller id  - Is that even possibleThe user outbound callerid have some options but setting a delegated number didnt seem to work 

We are soon rolling out RingCentralEX within our company to about 70 users. I was wanting to see how others were managing the roll out of the RC client across different types of machines. I am planning to use the MSI version and deploy using PDQ Deploy. That said after reading the documentation at https://support.ringcentral.com/article-v2/Using-the-auto-update-MSI-feature-for-the-RingCentral-desktop-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=adminI am concerned with the auto update version of the app consuming so much local storage space on PC’s with multiple users (Such as a conference room PC). Auto update uses bandwidth too which I don’t think should be a big issues as long as updates stagger out, and not everyone’s computer decides to update at once from the CDN.I’m kind of wondering if I should split my user base into two groups, one for low number of user systems (Individual systems) and then one for (Shared systems) where I anticipate a lot o

We are a pest control company which uses multiple different numbers that correlate with surrounding towns. We have 5 different numbers total and they are now each attached to 1 of the 6 phones here in the office. I have a main number on ring central that rings on all phones in the office through the call queue which is great, but if a customer is calling one of the other numbers then it only rings on the phone here in the office that has that number as an extension. I would like for if a customer calls any of the 5 numbers that it will ring on all phones here in the office, so no matter which phone number the customer calls it will be able to be picked up here in the office. We are a small business and I am sure that I am not the only person that has tried to do what I am talking about. My thought was perhaps I can have all the 5 numbers call forward the incoming calls to the main phone number through ring central, but after looking into this I am finding that ring central doesn’t allo

We have call recording on for all users and call queues. Currently when a call comes into the IVR and the customer selects an option it goes to a call queue, if the call isn’t answered in a set period of time it rolls over to another call queue. Because of this the caller is hearing the call recording announcement multiple times… when they hit queue 1, queue 2 and then again when their call is answered by a user. Is there a way to have it only announce once? Or turn off the call recording announcement on only incoming calls to the queues? We still need it on for incoming calls direct to user and for outgoing calls.