Admin Portal & Account Management

We have a call queue set to forward to an external number afterhours.  We also have call recording activated in which there is the “this call is being recorded” notification on all inbound calls.  We have been running into an issue when the RingCentral notification is being played at the same time the afterhours service is picking up the call and making their introduction.  Is there a way to control this so that the RingCentral notification is completed before the call is transferred to the afterhours service? Thank you

I have two phone numbers in my inventory that were assigned to old employee. I received a text from a customer to one of these phones and it came to me but as read only due to the phone line not being assigned to me. I went into my admin portal and found two numbers that are not assigned to anyone and i tried to assign them to me, but an error popped up and said that those numbers couldn’t be assigned through this flow. But i don’t know how else to add the number. If i go into my profile and click “add number” it brings up a “buy new line” window.How can  I get these numbers assigned to me?TIA

I have 2 numbers assigned to me. How can I forward calls from just 1 number?

Creating a Custom Role. I’d like to copy our Standard User role, but add permission for this role to view and export the current list of Users with Extensions, whenever they need to when changes are made to the list. They should NOT have permission to make any changes to Users or accounts, just need to view and export the list.

I’ve tried to cancel my service via phone (no one picks up / keeps me on hold forever), web chat (no response / agent drops off mid-convo), and direct email to my RC rep (just went back through my email and found the last person I dealt with) – no success. I cannot for the life of me figure out how to make this happen other than going through my bank to dispute my last charge and block all future charges, which I really shouldn’t have to do.Does anyone have any advice on getting RC to reply? I’m on an email thread with my supposed Account Rep who hasn’t responded to a single one of my follow-ups.This service from this company is truly appalling. Help! 

I want 1 person from the IT team to be able to manage my RingCentral line without having to have a phone line, he does not need any calls, video or anything else. Only requirement is SuperAdmin to be able to configure users with lines, order phone and lines, etc. He manages all of this for me as I am busy and I don’t understand technology.

We have a phone and extension that is a main incoming call line.  The prior user is no longer with us, and a new staff is sitting at that phone.  How do I transfer the extension and phone to the new staff without disrupting incoming call flow?

I just jumped into the RC admin portal to check something and was presented with a pop-up alert stating “One or more devices on your account pose a security risk” and goes on about something being end-of-life and posing a security risk. OK, that seems possible. Then, the message says “To determine if your device is affected...”So, do I have such a device, or don’t I? You just told me I did, now you want me to figure it out. The provided link uselessly drops me at the support home page and in no way helps me determine if I have EoL devices, which the pop-up says I have/might have. So many questions.   

I have reset a user password in the admin portal and asked the user to sign in the RingCentral App and he is unable to get logged back in.  What are we missing here?Thank you

When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered.  I don’t know what RingCentral is setting that password to.  I can reset that password to the default 27238 from the phone’s administration menu directly, and then I can login to the phone’s web interface where it prompts me to set a new password, which I can do successfully.  That password works fine until I reboot the phone for any reason, then it gets clobbered again.  This makes it impossible for me to maintain web access to my phones, practically speaking.  Can I find out what password RingCentral’s provisioning is setting for my phone’s Web Administrator access?  Or, can I do something to have RingCentral’s provisioning refrain from clobbering that password?

I use it as a “land line” of sorts and don't need 2 extensions for offices beside each other. I just want both office phones to ring if someone calls the toll free number.  the only reason I want a voip style phone is to track who calls the office and to forward call to my cell if im not at the office. 

I am Super Admin and need to access voicemails from my other phone lines assigned to staff or rooms in my shop. I can’t access them because it’s asking for extension password. I didn’t set this system up. We purchased an existing business, and the info was just kinda transferred over.

On the last RingEX Unlocked BYOC was brought up and the question of whether it was available for Japan or Dubai, it could not be answered on the call. Can you confirm if Bring Your Own Carrier is available for RingEX?

We just finished Ring Central Implementation. During working hours, the phones ring in Sales Queue however after hours it rings to all 4 production buildings. No one hears in the plants because only the phone rings which is in an unmanned office. I need the phone to ring through paging speakers after hours. How can I accomplish that?A second question is how do I Park a Call and show it parked until answered?Thanks

Hello, We are subscribing to an external service for afterhours.  I’ve been going back and forth deciding to add the external transfer to the main afterhours IVR or utilizing the afterhours setting in the Call Queue. Is there any benefit/downfall to either one? Thank you

I have successfully updated our company address, but I am unable to figure out how to update the main contact information for the account in RingCentral.  I have searched on your site and googled how-to’s with no luck of making this update. Please help as soon as possible as the current number on the account will no longer be in use soon since we are closing that plant down.

I have successfully updated our company address, but I am unable to figure out how to update the main contact information for the account in RingCentral.  I have searched on your site and googled how-to’s with no luck of making this update. Please help as soon as possible as the current number on the account will no longer be in use soon since we are closing that plant down.

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

Hi RingCentral Community,I created a RingCentral account via the mobile app, but I did not link a phone number and did not activate the phone system. I do not have admin portal access, and I cannot see any “Close Account” option in settings.I tried submitting a support request, but I get an error: "Case not submitted." I also tried email and chat support, but no response so far.Please help me delete my account associated with this email:📧 [Your Email Here]This account is not in use and I want to permanently remove it along with any associated data.Thank you!

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support.  The phone line has hung up on my multiple times after being on hold.  Chat bot gives you the run-around.  You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

How do I get new client calls to generate call recordings?

When people call our offices, the voicemail still says 2 ex employees names.  How do I remove them and add myself as one of the people on the list?  I have changed everything to remove them from the phone system.  Their names are no where to be found on the Ring Central app or webpage.

We’ve set up our Archiver to connect to our Box.com account, but I don’t see any setting to indicate where in Box.com the files should be saved, nor do I see anywhere in Box.com that the files are being saved.I do see from the Archive Logs that activities are being saved to Box — we just don’t know where.

I want to create an outbound dialer campaign based upon a report in Excel.  How can I import the customer contact information into Ring to implement the outbound dialer campaign?

Hello, Is there a way to port in numbers without assigning them to extensions but placing them into inventory? Thank you, Susan