Skip to main content
New Participant
June 17, 2025
Question

How to terminate contract early

  • June 17, 2025
  • 5 replies
  • 357 views

I have taken over this account from my ex-business partner (I had him legally removed from the company). I must lower costs and have switched to a cheaper cell phone service. From what I understand I still have another year under my contract that I didn’t even realize I had (this was his account, not mine). Is there any way out of this contract without the $1800+ early term fee? I am honestly considering bankruptcy and giving up, but this is a last resort. My business is my lifelong dream, and I don’t want to throw away everything because my ex-business partner is an a$$.

Any assistance would be appreciated. Customer service will only offer a change order to lower costs until the end of the contract, in which still needs to be approved. I really can’t afford to keep any monthly bills that are not necessary, or I will have no choice to close. 

    5 replies

    New Participant
    April 22, 2026

    I don’t see any activity on this question. Did you end up cancelling early ? I am faced with a similar issue, with new ownership requiring me to switch to their VOIP service, and I have a year left on current contract. I have heard horror stories about ETF with Ringcentral and was hoping for options or suggestions.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    April 22, 2026

    I don’t see any activity on this question. Did you end up cancelling early ? I am faced with a similar issue, with new ownership requiring me to switch to their VOIP service, and I have a year left on current contract. I have heard horror stories about ETF with Ringcentral and was hoping for options or suggestions.

    Hi ​@galaxy, you can connect with our Customer Experience Team to explore your options. Let me know if you need help getting in touch with them, I’m happy to assist.

    New Participant
    April 22, 2026

    I’ve been trying for 6 months to get my agreement changed to NOT automatically renew with no success despite multiple calls & conversations.  Had called to reduce the number of lines and phones and was told - sorry your contract renewed for 3 years automatically last month…  Anyone else have success?  Is only option a complaint to the FCC / FTC?  

    Mary-Community_Moderator
    Community Manager
    Community Manager
    April 22, 2026

    I’ve been trying for 6 months to get my agreement changed to NOT automatically renew with no success despite multiple calls & conversations.  Had called to reduce the number of lines and phones and was told - sorry your contract renewed for 3 years automatically last month…  Anyone else have success?  Is only option a complaint to the FCC / FTC?  

    Hi ​@Smith9579, let me help you get connected to someone. Please send me a DM. 

    New Participant
    April 22, 2026

    First called about my account and submitted case in October 2025. Have had two discussions so far this year, all I get is I'm going to refer it to a supervisor. My account phone number is 843-278-1600. Very frustrating.