RingCentral Help

HI ​@Polyman, standard desk phones cannot "broadcast" a ringtone to an external speaker system on their own. You likely need a SIP Paging Adapter (such as an Algo 8180 or CyberData SIP Alerter). This device acts like a "virtual phone" that connects to your speaker system and can be programmed to play a loud ringer or broadcast audio when called.

How to Configure Park Locations (Visible Parking)

1. Create Park Location Groups:

   • In the Admin Portal, go to Phone System > Groups > Park Locations.

      

   • Click + New Park Location. Name it "Park 1," "Park 2," etc.

2. Assign Users: * Add the employees who need to see these parked calls as Members of the group.

    

3. Set Up "Presence" on Desk Phones:

   • Go to Users > User List > [Select User] > Phone > Presence.

      

   • Assign the Park Location groups to the available line keys on their desk phones.

   • Result: The button on the physical phone will now light up (usually red or blinking) when a call is parked there, and stay lit until someone picks it up.

How to Use It:

• To Park: During a call, the user simply presses the Park 1 button on their desk phone (or selects it in the HUD of the Desktop App).

   

• To Retrieve: Any member of the group will see the light blinking on their own phone. They simply press that button to pick up the call.