We have a call queue set to forward to an external number afterhours. We also have call recording activated in which there is the “this call is being recorded” notification on all inbound calls. We have been running into an issue when the RingCentral notification is being played at the same time the afterhours service is picking up the call and making their introduction. Is there a way to control this so that the RingCentral notification is completed before the call is transferred to the afterhours service?
Thank you