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New Participant
Feb 13, 2026 4:28 PM UTC
Question

Can't pay outstanding balance

so the amount that was supposed to be automatically deducted has been returned to us and is now reflected as an outstanding balance. the payment is not going through via direct debt, but when we are trying to change payment on credit card, it is not working to. What should we do?

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
Feb 13, 2026 4:49 PM UTC

Hi ​@Ivane Chaduneli, I’d be happy to help submit a ticket to our Billing Team for you. Please send me a DM with your contact details so I can assist further. Thank you!