Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.
Best answer by Crystal_
We are having the same issue here - we have a person with issues calling our office hitting random extensions - I'm a super admin and have blocked this user which I read should do a company wide block but its not the case - for now I blocked them on some of our main extensions but this leaves other extensions open - there should be a singular global block that happens company wide - this is a safety concern at this point and looks like its a feature that's been requested for at least 5 years.
Thanks for raising this. Just to clarify, blocking a number so that it applies to the entire company must be done at the main account’s system extension level. While Super Admins have a wide range of permissions, the block only applies company-wide if it’s placed on the system extension itself.
From the article here: Block phone numbers on your RingCentral account — If a Super Admin blocks a number on the main account’s system extension, the block applies to every extension on the account.
If you’ve only blocked the number from individual extensions, it won’t prevent the caller from reaching others. I’d recommend reviewing whether the block was applied at the system extension level to make sure it takes effect across the account.
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I agree their needs to be an answer to this. To many spam emails, Sms and calls going to our agents.
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I strongly believe this feature should have been implemented a long time ago. Ring Central is a good company, but needs to be more proactive to foreseeing possible customer needs instead of reactive. The reason I feel so adamant about this, is today one of my users received very graphic texts and now I have to put blocks on all users 1 by 1.
We are having the same issue here - we have a person with issues calling our office hitting random extensions - I'm a super admin and have blocked this user which I read should do a company wide block but its not the case - for now I blocked them on some of our main extensions but this leaves other extensions open - there should be a singular global block that happens company wide - this is a safety concern at this point and looks like its a feature that's been requested for at least 5 years.
We are having the same issue here - we have a person with issues calling our office hitting random extensions - I'm a super admin and have blocked this user which I read should do a company wide block but its not the case - for now I blocked them on some of our main extensions but this leaves other extensions open - there should be a singular global block that happens company wide - this is a safety concern at this point and looks like its a feature that's been requested for at least 5 years.
Thanks for raising this. Just to clarify, blocking a number so that it applies to the entire company must be done at the main account’s system extension level. While Super Admins have a wide range of permissions, the block only applies company-wide if it’s placed on the system extension itself.
From the article here: Block phone numbers on your RingCentral account — If a Super Admin blocks a number on the main account’s system extension, the block applies to every extension on the account.
If you’ve only blocked the number from individual extensions, it won’t prevent the caller from reaching others. I’d recommend reviewing whether the block was applied at the system extension level to make sure it takes effect across the account.
We are having the same issue here - we have a person with issues calling our office hitting random extensions - I'm a super admin and have blocked this user which I read should do a company wide block but its not the case - for now I blocked them on some of our main extensions but this leaves other extensions open - there should be a singular global block that happens company wide - this is a safety concern at this point and looks like its a feature that's been requested for at least 5 years.
Thanks for raising this. Just to clarify, blocking a number so that it applies to the entire company must be done at the main account’s system extension level. While Super Admins have a wide range of permissions, the block only applies company-wide if it’s placed on the system extension itself.
From the article here: Block phone numbers on your RingCentral account — If a Super Admin blocks a number on the main account’s system extension, the block applies to every extension on the account.
If you’ve only blocked the number from individual extensions, it won’t prevent the caller from reaching others. I’d recommend reviewing whether the block was applied at the system extension level to make sure it takes effect across the account.
Hi the mentioned fix does not apply to RingCentral accounts that leverage workgroups, per RingCentral support feedback received today. Please solution for a better way to globally block numbers across the entire organization. Even having the ability to select all user accounts and applying the block list would be better than nothing.
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