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The First Step
Jan 5, 2026 6:06 PM UTC
Solved

Is BYOC available in Japan or Dubai?

On the last RingEX Unlocked BYOC was brought up and the question of whether it was available for Japan or Dubai, it could not be answered on the call. Can you confirm if Bring Your Own Carrier is available for RingEX?

    BeckyH
    BeckyHAnswer
    Community Manager
    Jan 7, 2026 7:16 PM UTC

    On the last RingEX Unlocked BYOC was brought up and the question of whether it was available for Japan or Dubai, it could not be answered on the call. Can you confirm if Bring Your Own Carrier is available for RingEX?

    Hey, ​@ShaunO Japan shouldn’t be a problem but Dubai is a little more tricky. 
    You might need to reach out to your Account Executive - UAE has VoIP restrictions and these setups often require a specific "Letter of Authorization" and a local hardware gateway to stay legal under TDRA regulations.

    4 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Jan 5, 2026 6:35 PM UTC

    Hi ​@ShaunO,

    Thanks so much for joining our RingEX Unlocked webinar! Our team is still checking if this is available, but I’ll be sure to get back to you as soon as I have an update.

    BeckyH
    Community Manager
    BeckyHAnswer
    Community Manager
    Jan 7, 2026 7:16 PM UTC

    On the last RingEX Unlocked BYOC was brought up and the question of whether it was available for Japan or Dubai, it could not be answered on the call. Can you confirm if Bring Your Own Carrier is available for RingEX?

    Hey, ​@ShaunO Japan shouldn’t be a problem but Dubai is a little more tricky. 
    You might need to reach out to your Account Executive - UAE has VoIP restrictions and these setups often require a specific "Letter of Authorization" and a local hardware gateway to stay legal under TDRA regulations.

    ShaunOThe First StepAuthor
    The First Step
    Jan 7, 2026 8:11 PM UTC

    Great nens, thank you!

    BeckyH
    Community Manager
    Community Manager
    Jan 8, 2026 4:49 PM UTC

    Great nens, thank you!

    My pleasure! We’re here to help!