Admin Portal & Account Management

I’ve registered my Mitel 6920 phone and the status shows registered.  On the ring central portal the phone shows Online.  However I’m unable to make or receive phone calls.  What am I missing?? Device  Existing PhoneChange PhoneResyncSet Up and ProvisionSerial Number: N/A  Assigned Type: User PhoneEquipment: BYOD  Status: Online   Network Status Attribute LAN Port PC Port Link State Up Down Negotiation Auto Auto Speed 1000Mbps 10Mbps Duplex Full Half   Hardware Information Attribute Value MAC Address: xxxxxx Platform 6920 Rev: D11(7,8)   Firmware Information Attribute Value Firmware Version 6.3.0.81 Firmware Release Code SIP Date/Time Oct 18 2022 21:46:07 Boot Version Boot2 2.1.0.2 Feb 9 2022 21:50   SIP Status Line SIP Account Status Backup Registrar Used? 1 xxxxxx@sip.ringcentral.com:5060 Registered No 2 xxxxxx@sip.ringcentral.com:5060 Registered No

New Ring Central users here. When we transfer a call to another extension, the caller is hearing a 2nd recorded greeting. How do I eliminate the 2nd greeting on the transfer? Our callers do not need to hear a full second greeting. the transfer time is too long with it.

Hi all,Under the RingCentral desktop app, settings, and HUD, there is the option to turn on “Ring when extensions I am monitoring receive incoming calls.”  Is it possible to turn this on remotely or from the admin portal or to have it on by default so we don’t have to turn them on one by one through the user? Thanks.

How do I remove an additional local number?

I did a port in to get my landline number into ring central and it replaced my main number. How can I get my main number back?

I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you! 

Where can I listen to call recordings on incoming calls taken by different employees.Can I download the call?I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.The user who took the call does not have the feature to listen to recordings.

I have an extension that cannot accept transfers or calls from myself or other extensions.  How do I fix it?

I know how and where to listen to our employees calls to customers. My question/issue is this: I pull up a five minute call, start the playback, but the recording only lasts for as long as the receiving caller is talking; once the caller is put on hold to transfer to another employee, there’s no more recording access.Is there a way for me to get the remainder of the recording?

Hi All  We have SSO Enabled but when i new user was added a Welcome Email was not sent to the user and now we can not resend the invite “You need to only select people that are in Not Activated state or Disabled state without credentials.”

Getting the errors below when trying to log into admin portal for RC.  Can log in to submit a case, Chat bot is useless and told me to call and I had to go through 3 rounds of verification to get into a 20+ min call queue.  Fun.Get these as error in red when attempting to log in to admin portal.Internal error occurred. Please try again. [gen-9088757120701887659]The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support. [-48059941903269550]

Where is the RingCentral training on the new browser based Studio®?

I am attempting to block incoming international numbers from reaching specific users. I do not have specific numbers, only specific countries (or all of them), and I cannot figure out how to use wildcards to block them. I have attempted things like +52, but I don't believe that is working. I have tried putting in +52*, but it doesn’t like the asterisk. Has anyone been able to make this work, or know the secret sauce on how to use wildcards?

Trying to investigate and issue, just looking for clarity about this entry in the Call Log. Basically I have a user who said she did not receive a call from a customer. Looked in the Call Log to audit and found this entry.Both the numbers ending in 4662 and 3488 are her numbers. The 4662 is the number that was assigned by RC while the 3488 is the actual local area number of her phone. I’m curious as to what this FindMe result is on the call log. The documentation states it’s “Indicates a call to a coworker who appears on a user’s call rule ring list.” but I’m unclear about what that means and the link out by this documentation is just about setting up incmoing call handling. Here’s the incoming call handling for that user as well. Unsure of what the issue is, I assume user error and maybe FindMe sent the call to an app but even still 2mins is a long time to be connected and not notice. Thanks for the insights!

Office manager gone and we need information pertaining to our account. Such as terms, etc.

How do you cancel your account? 

My company currently has 3 different installation versions of the RingCentral App.   Some users installed the software in the early stages of our testing via downloading and running the .EXE file.  Then we deployed to most of our users via the NON-AUTO UPDATE MSI file.   Recently, RingCentral came out with an Auto-Update version of the MSI so we tried that on a few IT folks.   Problem is that when RingCentral releases a new version, all the users at each site check in and download the software at the same time despite the majority being on the NON-AUTO Update version.This results in a massive spike on our Internet lines causing horrible call quality as well as affecting other Internet items.  I assumed the whole purpose of the NON-AUTO UPDATE version was for IT to be able to control the version, download it only ONCE and deploy it on our teams.Is this happening to anyone else as we can’t have this occuring every time RingCentral releases another version.

If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?

Just got a new cisco 8861 phone.  I have a direct internet connection.  It is asking for an activation code and there is none.  Please let me know the work around. 

I’m trying to access call recordings older than 90-days (we pay for 1 year of storage).  Apparently, they are available in cloud storage via the admin console.  However, I don’t have an admin console option when I log into the admin portal. I also tried to access them via “archiver”, but it doesn’t look like that ever got set up for our account. 

Can you confirm whether external guests added to a RingCentral team chat can initiate direct conversations with other employees within the organization, If yes, is there any communication restrictions or permissions that we can apply to external users within the RC platform for stopping this?

I opened a case on 3/20 and there is no indication it has been seen. The case has a New status and there are no replies from RC support.Will a mod please help me? I can msg my case number or whatever else you need.Thank you.

We are an existing user of RingCentral and seem to have outgrown the system in it’s current set up.  I have spent over 4 hours on the phone with technicians and am not making much headway.  I need  more advanced support that can explore options.  I believe what we are trying to accomplish is fairly straightforward and not uncommon but can’t seem to move the ball forward.  Any suggestions on contacts would be greatly appreciated. 

The time on the phones is an hour ahead and it is not changing?