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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 660 Questions
  • 1,163 Replies
660 Questions
M
MechelleKCNew Member
asked in Admin Portal & Account Management
How can I disable voicemail for call queues

We need to disable the voicemail option completely at different times of the year. We don’t have the staff to handle the number of voicemails that we get during our peak season. I have not been able to turn that feature off. In the call queue>voicemail & messages, there is not an option to turn it off. I can for after hours but not during business hours. Does anyone know how?

811
Problem Solver
2 months ago
T
ThomasdNew Participant
asked in Admin Portal & Account Management
Extra device, no response and no resolution.

Last month I ordered 3 phones and planned to bring 1 more for a total of 4 lines. I received 3 phones, with one missing the power chord. On July 1st, my Account rep told me that I would need to return the one that didn't have a power chord, and she would send me a label. She stated they could not just send me a power chord. I figured out the old phone provider would not allow me to keep the phone I was going to bring so the account rep had me sign and order 2 additional phones. This brings the total phones I have to 5, as I continue to wait for the return label. On the 5th I received the 2 new phones and the missing power chord I was told could not be sent. Both T54 phones that came in on the 5th did not have chords. This brought my total phones to 5, with 3 power chords. Monday the 15th our new location opened and the phones will be needed, but I was stuck with 1 extra phone, and short 1 power chord. On the 17th I received 2 power chords bringing my total to 5 functional phones for my

495
Mary-Community_Moderator
Community Manager
2 months ago
tiaf_stevenrodriguez
tiaf_stevenrodriguezNew Participant
asked in Admin Portal & Account Management
Feature Request: Randomize Music on Hold

The feature I am requesting is for Hold Music.  I would like to be able to upload multiple files and have an option to RANDOMLY select one to play, so that the same file is not always played.

614
S
2 months ago
C
Cadams1New Participant
asked in Admin Portal & Account Management
more than 10 members in a simultaneous call queue

I need to add more than 10 members into a simultaneous call queue. How can I accomplish this? 

512
S
2 months ago
C
cbutcher2800New Participant
asked in Admin Portal & Account Management
Ordering wall mounts

Anyone know where in the user's admin portal can I purchase wall mounts?

282
C
3 months ago
E
Eric MolnarNew Participant
asked in Admin Portal & Account Management
Assigning a main temporary number to a site (multi-site)

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

482
E
3 months ago
R
regNew Participant
asked in Admin Portal & Account Management
Auto-receptionist needs to go to operator after no choice first time

Is there any way to get the auto-receptionist/attendant to go to an operator extension after playing the menu message once if there is no selection? I can only see an option to go to an extension after it repeats 3 times. It seems nuts that there wouldn't be a way to go directly after playing the message once, which is a common way to do this, so I hope there is a way.

2644
Problem Solver
3 months ago
K
KatKNew Participant
asked in Admin Portal & Account Management
RingCentral Support - UK Email Address

 My email to support-UK@ringcentral.com has been returned “Recipient address rejected”.  Can you please provide a valid email.

423
Mary-Community_Moderator
Community Manager
3 months ago
T
TimKNew Participant
asked in Admin Portal & Account Management
Desktop App version

What is the current minimum version for the RingCentral desktop app

150
T
3 months ago
M
MoskiNew Participant
asked in Admin Portal & Account Management
Multiple Unique Users for One Phone Number

We are setting up a member support process. There would be one RingCentral support intake phone number. Several users would be scheduled to monitor this phone number. Can each user have unique login credentials for the single phone number?

2037
Joe Cache
3 months ago
P
PingleNew Participant
asked in Admin Portal & Account Management
Receiving multiple email messages with subject line "Account is unlinked"

Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example:   Dear [Firstname Lastname], +61 (2) 99999999 was unlinked from federation "OPTUS MOBILE PTY LIMITED". Date: 7/31/2024 01:30 Thank you for using Optus Loop with RingCentral!

281
Problem Solver
3 months ago
A
admin-47Participating Frequently
asked in Admin Portal & Account Management
What is the best to way to quickly remove unused RingEX licenses?

Hello,I’m wondering what is the best and fastest way to get RingEX licenses removed from our company account? I want to reduce the quantity of licenses billed to us.Usually, I’m just calling RingCentral support to ask them to do this (even though it’s not always convinient, because sometimes they are expiriencing high volumes of calls), but the last time I called they told me that it can only be done through our account manager and I was told that our manager will reach to me within 24 hours (she didn’t). I was surprised because I did not expect that such a basic action could not be performed without the approval of the account manager. The problem is that I can’t reach out to my account manager since 7/11, so I’m a bit confused now.

2978
A
3 months ago
G
GGlendonNew Participant
asked in Admin Portal & Account Management
Group Call Queue changed to old settings

Has anyone seen a Group Call Queue revert to state of when the queue was created as opposed to updates that had been made, tested and used for over month?

333
Mary-Community_Moderator
Community Manager
3 months ago
R
RadamateurNew Participant
asked in Admin Portal & Account Management
Mobile App

HI, I can't remember how to connect the mobile app to our system for a new user.  I thought I remembered sending out an invite email, but I can't find that option in the admin portal.

231
Mary-Community_Moderator
Community Manager
3 months ago
J
jack123New Participant
asked in Admin Portal & Account Management
Login in browser app vs iOS app error

My login will work in a browser window if I use my Google login but not regular email that I registered with, however, in the iOS app neither will work. This just started randomly.

1892
R
3 months ago
S
SebNew Member
asked in Admin Portal & Account Management
Some incoming calls are wrongly flagged as spam

Some long time clients are reporting that when they call, their phone number is flagged wrongly as Spam, how can I disable this feature so that their calls are no longer flagged as Spam?

641
Mary-Community_Moderator
Community Manager
3 months ago
J
Jessica2412New Member
asked in Admin Portal & Account Management
User Status When Calling Other Users

Not sure quite what I did, but suddenly if I dial another person’s extension, it not only doesn’t display their name, but doesn’t show me if they are on another call. Help! 😮

251
Mary-Community_Moderator
Community Manager
3 months ago
S
sovranbradNew Participant
posted in Admin Portal & Account Management
Users with Extensions - changing the site address for a user

Is there a way to change the site address for a user with an extension since we have multiple site locations? Here is an example below. Is there a way to change the address from 150 S Los Robles Ave Suite 750 to another location? Thanks for your help!  

241
Problem Solver
4 months ago
S
Sergio the ServantNew Participant
asked in Admin Portal & Account Management
I do not know what I did.

I wanted to make my 12 line ring central account call forward after hours to an outside phone number.  I achieved that and 11 of my lines are off line and I cannot seem to get them back.  I just need someone whe has bigger eyes and a deeper intellect to help me get both done for my small automotive shop in Fort Worth Texas.

231
BeckyH
Community Manager
4 months ago
L
Leah V.New Participant
posted in Admin Portal & Account Management
RingCentral, please provide a spam flag remediation service for your phone numbers

It recently came to my attention when I spoke with a manager at RingCentral that they do not offer a spam flag remediation service for their numbers as other similar companies do. We would pay for this extra service as part of our plan if it was available. With this service, RingCentral would monitor numbers and pro-actively negotiate with carriers to remove spam flags. They would also use analytics to discover issues with answer rates. We are a small company and it is very important that we keep our main business line free of spam flags. This service is essential and I’m very surprised that it is not offered.

251
BeckyH
Community Manager
4 months ago
M
michael-cerchiaroNew Participant
asked in Admin Portal & Account Management
Calls to CEO need intercepted by Executive Assistant then transferred (back) to CEO if need be

We need to have all external calls to our CEO - received via VA and direct dial - be answered and handled by his new Executive Assistant. After the EA handles the call, they need to either be able to transfer to the CEO’s phone (for CEO to answer), or to his voicemail.Any internal calls - via the CEO’s extension - should go directly to the CEO without involving the EA.Both the CEO and EA have separate extensions and direct dials.Been working with RC support and kept achieving solutions that would only send the call back to the EA due to forwarding rules. No resolution was achieved. We can’t be the only company in the world that is requesting this (seemingly) common set up for a CEO/EA.

281
Joe Cache
4 months ago
S
seanfrankNew Participant
asked in Admin Portal & Account Management
Enable Automatic Call Recording

I have tried adding the automatic call recording feature, but it is not working. The AI chat is abhorrent. I am assuming this is a feature I need to pay for.  

953
Joe Cache
4 months ago
A
albertfranzNew Participant
asked in Admin Portal & Account Management
Can not get ADMIN access on Polycon VVX601 ?

Have a couple Polycon VVX601 phones that I was able to login and reset the password. But not allowing me to login as as ADMIN. Goto Settings / Advanced, and only see Change User Password, and Reboot Phone; I don't see any admin features. Same with the Web Browser interface. I just de-provisioned the phones with RingCentral, is there some Ring Central password used to get to the Admin console on these phones?

1122
Joe Cache
4 months ago
R
ringcentralbigotiresadampaytonNew Participant
asked in Admin Portal & Account Management
Call Parking Location reminder tone

Is there a way to add a reminder tone on a physical phone (Yealink T46U) for a park location before it recalls?

230
R
6 months ago
R
rahul-malhotraNew Participant
asked in Admin Portal & Account Management
Incoming fax heading/header and footer - Can the settings be changed?

I recently received a fax with no heading and no date in the body of the fax. Is there a way on the user/admin side to make sure RingCentral adds Sender/Date/Time, perhaps to the bottom of the fax?

401
A
6 months ago

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