I can't seem to find the option and I am an admin. When an employee leaves the company, it would be very helpful to have the option as the admin to copy all the faxes to another employee that would be taking over the role until the position is filed.
This settings is not available, Richard. Feel free to submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.
I guess you have already created the feature request as I can see it here
https://ideas.ringcentral.com/ideas/CUSTCOM-I-3818
yeah each extension retains its own history at the moment. You may consider creating shared extensions to keep your data under one extension until this becomes possible.
The leaving colleagues can use 'forward' button to send important message/fax to the replacement under SW>Messages>Inbox
This is very basic feature, which is desperately needed, but since RingCentral hasn’t done anything about this for over 3 years, we are planning to replace RingCentral across all of our companies.
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