Copying faxes to another users

5 replies
731 views

I can't seem to find the option and I am an admin. When an employee leaves the company, it would be very helpful to have the option as the admin to copy all the faxes to another employee that would be taking over the role until the position is filed.

Mary-Community_Moderator

Community Manager

This settings is not available, Richard. Feel free to submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

A

Anirban2396911020

The First Step

I guess you have already created the feature request as I can see it here

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3818

R

ringcentral-8

The First Step

yeah each extension retains its own history at the moment. You may consider creating shared extensions to keep your data under one extension until this becomes possible.

A

amberzeng

Employee

The leaving colleagues can use 'forward' button to send important message/fax to the replacement under SW>Messages>Inbox

C

carecon

New Participant

This is very basic feature, which is desperately needed, but since RingCentral hasn’t done anything about this for over 3 years, we are planning to replace RingCentral across all of our companies.

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