The First Step

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Why does my company name show up on inbound calls?

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When inbound calls show up on the caller ID I’m seeing both my company name and the caller ID of the inbound caller.

For Example: 4POINTS DENTAL-John Smith

Mary-Community_ModeratorAnswer

Community Manager

Hello @4Points!
It sounds like you might be receiving calls through a Call Queue. If that’s the case, you may want to review how your call queue display settings are configured, as this determines how caller information appears on your caller ID.

To update this, please go to your Admin Portal, then navigate to Phone System > Groups > [Your Call Queue Extension] > Call Handling & Members > Display Settings.

Review the details under Display Information 1 and Display Information 2, and click Save once you’ve made your changes.

For more information, you may also check the Knowledge Base article below;

👉 Set up call handling for call queues in RingCentral
Look for "Call queue display settings". This guide explains how calls are routed and displayed to queue members.

I hope this helps! 😊

Mary-Community_ModeratorAnswer

Community Manager

Hello @4Points!
It sounds like you might be receiving calls through a Call Queue. If that’s the case, you may want to review how your call queue display settings are configured, as this determines how caller information appears on your caller ID.

To update this, please go to your Admin Portal, then navigate to Phone System > Groups > [Your Call Queue Extension] > Call Handling & Members > Display Settings.

Review the details under Display Information 1 and Display Information 2, and click Save once you’ve made your changes.

For more information, you may also check the Knowledge Base article below;

👉 Set up call handling for call queues in RingCentral
Look for "Call queue display settings". This guide explains how calls are routed and displayed to queue members.

I hope this helps! 😊

Author

The First Step

Thank you! That worked perfectly and helped me with a couple of other questions I had!

Author

The First Step

Thank you so much! This was exactly what I needed and it helped me figure out a couple of other questions.

Mary-Community_Moderator

Community Manager

Thank you so much! This was exactly what I needed and it helped me figure out a couple of other questions.

You’re welcome! Glad I could help. Don’t forget to mark it as the Best Answer! 😉