We have turned on incoming call recording for most of our extensions. We excluded a few extensions (executives). But when these executives call other extensions, they are recorded since incoming calls to that extension are set to record. How can we exclude certain extensions to never be recorded, even when calling other extensions that are set to record incoming calls?
We are also fine with recording ONLY incoming calls from external sources and excluding all internal calls. But a Ring Central FAQ said this is not possible.
I realize there is an option to only record call queues, but this isn’t enough since many calls are direct and don’t go through a queue.
I’m confident there are other companies that want to exclude certain people from being recorded from all calls. How do they achieve this?
