Missed Our “RingEX Unlocked" August 26, 2026 Webinar? Watch the Replay, Unlock New Features, and Stay-Up-To Date with the latest in RingEX!

A huge thank you to everyone who joined our recent RingEX Unlocked session hosted by Sara Hoyt from RingCentral's Customer Success Team! This month's webinar highlighted major advancements across agentic AI, voice, Business SMS, analytics, and desktop hardware.
 

Session Highlights

🤖 AI Innovations & Early Access

• Trustworthy AI Vision: RingCentral AI is fit-for-purpose and built with privacy—customer data is never used to train AI models.
• AIR Pro (Early Access): Elevates AI Receptionist with fully configurable agents, multi-system workflows, user verification, and an Orchestration Studio.
• AVA - AI Virtual Assistant (Early Access): Connects conversations to workflows with real-time prompts and automated summaries. Core features will be free for all RingEX users at GA.

🎙️ AI Receptionist (AIR) & ACE

• AIR Answers Text Messages (GA): Automatically handles 24/7 customer SMS inquiries and appointment bookings in shared inboxes.
• Custom Tone & Transfer Checks: Fine-tune AIR’s personality, speaking speed, and pacing, or use the new one-click analyzer to fix transfer rule issues.
• Lead Capture Upgrades: Automatically surfaces repeat caller records and sends instant email alerts for new leads.
• ACE Admin UI Refresh: Consolidated 8 top-level tabs down to 4 streamlined sections (AI Setup, People, Integration, Company Profile).

💬 Business SMS & Admin Portal

• Shared SMS Inbox Collaborative Mode: Designed for smaller teams (up to 10 users) with direct, unassigned message streams.
• SMS Opt-Out Enforcement: Admin controls to enforce custom opt-out language and intervals.
• Simplified Admin Navigation: Auto-receptionist settings are now consolidated directly under Phone System > Company.
• Porting Controls: Easily decide whether to delete placeholder numbers or keep them in inventory post-porting.

☎️ Hardware & Analytics

• Hardware Support: Added Yealink T74 LTE certification, Poly Edge E Zero-Touch Provisioning, and expanded Poly Rove B2 base station support up to 20 handsets.
• SMS Analytics & Live Reports: Track real-time SMS metrics and monitor agent status duration timers live.
• Customer Journey Visualization (Pro): Gantt-style timeline tracing call flows through IVR, queues, and agents for fast troubleshooting.

Replay & Resources

• 🎬 Webinar Recording: Watch the August 2026 RingEX Unlocked Replay!
• 📄 Presentation Deck: You can download the presentation deck below!
   

Have questions about any of the new features? Drop your comments below!