Hi everyone,
Yes, there is currently a known outage impacting the app. When updates are available, they will be posted on https://status.ringcentral.com/.
I know it's a rocky start to your Thursday morning, our engineering team is actively researching for the timeliest resolution. Here's hoping it's a quick fix, for all of us!
Why aren't your users sent an email on this? Rather than having staff inform us that it doesn't work. Best to be proactive and not reactive.
That would be nice, wouldn't it... If only there was a function that could do that - oh wait - there is! [/sarcasm]
My bet is on DNS - someone pushed an update that borked a few segments, and then cascade failure.
Yeah - nothing like fielding a fewhundred emails and calls when you first wake up. Even when we send out status emails staff rarely reads them.
This should be an insteresting SBAR to read.
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