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Byrne Reese posted

Unable to update call queue, receiving EXT-467 code

You are receiving the EXT-467 error code when trying to update call queue via the REST API, because the currently authenticated user calling the API does not have permission to modify the call queue they are a member of. To remedy this, you need to grant members of a call queue permission to perform this action.

Please do the following:

  1. Login to the RingCentral Admin Console

  2. Navigate to Phone System > Groups > Call queues

  3. Click on the call queue you are trying to update via the API

  4. Expand the "Call handling and members" section

  5. Find the option labeled "Allow members to change their queue status" to "Allowed"


call queues
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