Byrne Reese avatar image
Byrne Reese posted

New API history feature in Developer Console

The core mission of the Developer Console is to support developers throughout their journey in building and supporting apps on our platform. Recently we released a new feature that is among the most significant changes we made in furthering this mission: API call history.


The API call history feature is a new tab in the Developer Console that gives developers a more in-depth view of the API calls an application has recently made to the platform. While our API analytics feature shows you API call volume trends, it is not well suited to help developers analyze and debug their applications. API call history on the other hand is designed specifically for this purpose.

Recommended remedies to common errors

Most notably, when viewing your API call history, any API calls that resulted in an error will often be accompanied by suggested knowledge base articles and community content to help developers resolve the error. If you are experiencing difficulty calling the API, consider consulting your application's API call history to see if there is a recommended fix.


Expedited developer help tickets

When our recommended content is not available, or when the recommendations miss the mark, then file a support request directly from your API call history. When help tickets are submitted in this way, the Developer Support Team will be supplied with a wealth of information about the specific API call in question to better support you and help bring resolution to your issue more quickly.


In summary

We see many ways this feature can be further improved upon, as it has some limitations, including:

  • Full request and response content is not available

  • Only data from the last 30 days, or the last 10,000 API calls is available

These are all things we hope to bring in the future. Your feedback however will be invaluable to us as we seek to expand and improve upon this feature. So, please let us know what you think!

rest apierrorsnews and announcements
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys



ByrneReese contributed to this article