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Usage and Adoption Reports
Tags: analytics and reporting, analytics and reporting, phone
Aug 27, 2018 at 6:11am   •   14 replies  •  0 likes
Hey Everyone, our analytics team is working now on Feature Usage and Adoption Reports. We would like to help you understand which of the features have been adopted and to what extent within your organization so that you could drive adoption of the features and timely identify negative trends in usage. For instance, you may need to know how many people of your organization actually use Meetings or RingCentral app (Glip), how intensively and who are those who don't use and need more training on the product. How many assigned DLs are actually used, how many faxes sent and who are those who really use the feature.

We're wondering which features and what metrics are the most meaningful for you. Why? How are you going to use the report? How would you actually drive adoption?

Thank you very much ahead of time!

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