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Can one block all inbound calls to the toll free number? (trying to reduce spam charges)
Tags: phone, phone, phone
Jun 20, 2021 at 10:57am   •   1 replies  •  0 likes
Zachary Heath

I've been using Ringcentral for several years now, and have never used or given out the toll free number assigned to me by Ringcentral. I get a minimum of 10 spam calls to this number per week, and each one is a 5-6 cent charge. Is there any way to block all inbound calls to the Ringcentral-assigned toll free number? I am just as happy to delete the number, if that's the only option available. Thanks for any help you can give!

on Jun 21, 2021 at 8:05am   •  0 likes

If this Toll-Free number is one of the company numbers and not assigned to an extension, there is no option to block all calls for this number because it will block from all other company numbers you have.

on Jun 21, 2021 at 12:25pm   •  0 likes

Is it possible, then, to remove the toll free number from the system entirely? As in, would deleting that number from the account have any sort of knock-on effect to the rest of the phone system? As mentioned, we don't use the number, don't want to use the number, and all we get on that line is spam.

on Jun 21, 2021 at 12:59pm   •  0 likes

You need to contact your Account Manager for this. It depends on your plan subscription. Another option would be to change the number completely.

on Jun 21, 2021 at 1:49pm   •  0 likes

Thank you so much for the advice - I'll do what you suggested!

on Jun 21, 2021 at 1:50pm   •  0 likes

You're welcome!

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