question

Justin Neiman avatar image
Justin Neiman asked mary-community-moderator commented

Random return phone calls,Main Phone Number getting unknown callbacks

Wondering if anyone else has experienced this or has advice on what to do..

Our main line number is constantly ringing with people calling saying they received a phone call from this number and they were just calling back.

But we are not making any phone calls hardly at all and we haven't made any from the main number. (Note : this is a new account)

,

Our main number is constantly ringing with people calling back saying they are returning a call even though we are not making any outgoing calls at all.

Has anyone else experienced this and/or have any recommendations we had to turn the number off because it was just constantly ringing, but always "I received a call from this number just calling it back" type response.

phone
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Thank you for the response Mary!

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You're very much welcome!

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Justin, it is a Caller ID spoofing issue. RingCentral is not in control of this; you may report your number to FCC. Find out more about this through this link https://support.ringcentral.com/article/Caller-ID-Spoofing-FAQs.html.

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