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Quick Start SMS -- SendingFailed

  • 1 July 2021
  • 2 replies
  • 630 views

I followed the instructions for the Quick Start App to send SMS in Python. Using the Sandbox credentials, the sms queues, but isn't delivered. I have confirmed that number has the 'SmsSender' feature. I have tried sending an sms to two personal mobile numbers as well as another RingCentral number that I know is able to send/receive sms. The status printed back is 'Queued'; when I check the messageStatus, they all show 'SendingFailed.' I'm not sure what I'm missing! Any help would be appreciated.

After the phone number info, the typical message info is as below:

{
   "type":"SMS",
   "creationTime":"2021-07-01T17:38:30.000Z",
   "readStatus":"Read",
   "priority":"Normal",
   "attachments":[
      {
         "id":9819398004,
         "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/299110004/extension/299110004/message-store/9819398004/content/9819398004",
         "type":"Text",
         "contentType":"text/plain"
      }
   ],
   "direction":"Outbound",
   "availability":"Alive",
   "subject":"Test SMS using a RingCentral Developer account - Hallo World.",
   "messageStatus":"SendingFailed",
   "smsSendingAttemptsCount":1,
   "conversationId":3060223407456103798,
   "conversation":{
      "id":"3060223407456103798",
      "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/3060223407456103798"
   }
}
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Best answer by Phong1426275020 2 July 2021, 15:41

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2 replies

Userlevel 1

Can you send a text message from your mobile number to the recipient number to make sure the recipient number is valid. If that works, can you login your sandbox account, add a direct number to your extension, and send a text message from the direct number (instead of the main company number).

Let me know

Thanks for your reply, @Phong Vu. I added a direct number to the sandbox account extension, and that seems to have done it! Do you happen to know if sending a text from a main company number is also an issue in production environments?

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