question

ahmad jalal avatar image
ahmad jalal asked Anirban answered

Webphone Authentication Issue

When I am trying to authenticate with my ringcentral account from webphone demo app its given me error "we didn't recognize your email address" even I have created developer app from my own ringcentral account.
I am using the paid account and that is created as a user account by admin (with full permission).
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phonesoftphone
screenshot-5.png (70.0 KiB)
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@ahmad jalal, let me help you with this. Please email us at community.support@ringcentral.com.

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1 Answer

Anirban avatar image
Anirban answered

By default it is in production mode. Workaround is you need to run 'toggleEnv()' in Chrome Developer Tools console of this inspect element (right clicking) extension to open environment setting panel. Toggle the Enable button and save. It will start to use developer environment.

Check here: https://community.ringcentral.com/questions/97753/embeddable-app-login-to-sandbox.html

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