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Unable to get my company call records from the API Call, it always gives an empty array of records
Tags: call log api
Jul 26, 2021 at 6:20am   •   6 replies  •  0 likes
Avantika Maurya

I am using getCompanyRecord API for getting the records but it shows the empty record, with 200 successful fetch.

Even with the Extension level get records, same problem is there.

6 Answers
answered on Aug 4, 2021 at 12:49pm  

You used your sandbox account and explore the user call-log API, that was why you only see the call log of your sandbox and your login extension.

You have to call the Account call-log to see other extensions' call log. And if your app has been graduated to the production, choose the 'production' environment before trying it.


answered on Aug 2, 2021 at 5:37am  

My App permissions

here is the logs report, it is just showing the logs created by me through ringout API, not the actually logs from my extn or my company logs

answered on Jul 30, 2021 at 2:39pm  

A screenshot will help to understand the problem.

answered on Jul 28, 2021 at 2:29am  


Is there any suggestion or way to solve this.

answered on Jul 26, 2021 at 8:19am  

Problem is even when I am hitting the API from RingCentral's developer portal through "Try it out". It only shows the records that I have only created from "RingOut API".

answered on Jul 26, 2021 at 7:53am  

Can you please post the full API url with parameters details here to check?


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