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mirza-cifric9323 avatar image
mirza-cifric9323 asked ·

Fax Failed: "You did not have enough available calling credits to send this fax"

We have been testing our application for sending faxes with RingCentral REST API  using sandbox account. Recently, we started receiving the message "you did not have enough available calling credits to send this fax" and  status is "Failed". 

We checked our Service Plan - Usage Info (Monthly Usage:
864 minutes) and believe this is related to exceeding our monthly usage as we also found in
  https://github.com/ringcentral/ringcentral-faq/blob/master/docs/fax.md 

Question: Is there a possibility to a allocate more minutes for sandbox account so we could complete the development/testing phase? If so, will that require any additional payments?

Thank You 
aaa
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John Wang answered ·
Mirza,

To increase the number of minutes in your test account, please create a support ticket using the link at the bottom of the Support page:

https://developer.ringcentral.com/support.html

Please let us know what you are doing that requires so many minutes for testing purposes.

Thanks,
John
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