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Avantika Maurya asked Avantika Maurya commented

On-Demand Call Recording not working in sandbox

Evan after enabling on-demand call recording in devtest, it doesnot record the call after pressing *9 or record button during calls

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developer sandbox
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Phong Vu avatar image
Phong Vu answered

Can you record using the Record button on the RingCentral Desktop phone app?

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Avantika Maurya answered Avantika Maurya commented

no, when i click record button automated voice says, on-demand call record disabled.

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After turn the on-demand call recording on, can you logout and login again and try with the button. I know that pressing *9 is not working and I am investigating it.

If the recording button still does not work. Give me your sandbox account id or name.

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Hi Phong Vu,Recording button is also not working for me, the automated voice says the same.

RingCentral Sandbox ClientId : aJO8rBIlQ7-tMXPEeWdD4Q

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@Phong Vu is there any update?? please let me know. project is stuck because of the recordings.

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Avantika Maurya avatar image
Avantika Maurya answered Avantika Maurya commented

Hi @Phong Vu, is there any resolution??

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Not yet. I am check internally to see if it's a U.K sandbox account limitation or not but have not heard back from the team. Will give you update asap.

Meanwhile, if you need to test your app for meeting the graduation requirements, I can help manually graduate your app. Let me know

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@Phong Vu

Yes Please, the project I am working on has been stuck coz of this issue,

I would request you to graduate the app manually from your end.


Thank You


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Done. I will keep investigating your sandbox call recording issue and let you know later.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys