We have a Microsoft Access / VBA application and was wondering if it would be possible to make calls, record those calls and store connection times etc via an API.
If you enable the Click to Dial/Fax option in your RingCentral desktop application, you can use the following VBA code assigned to a Command Button to initiate the call programmatically.
Note: Change "Me.txtPhone" to the relevant field on your MS Access form.
Alternately, you can use the DLookUp function to refer to a table.
If IsNull(Me.txtPhone) Then
Application.FollowHyperlink ("callto:" & Me.txtPhone)
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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How can we make the outbound caller ID option ONLY the users DID and not selectable (in the desktop and mobile apps)? We do not want to provide users an option to spoof their outbound DID with any other number than their DID.