When I delete the extension, it doesn't go back into the 'unassigned' extensions pool, it just removes the extension entirely, and I have to re-purchase a new one. This is in the sandbox environment, if that makes a difference. I want to be able to unassign an extension when a user leaves the company, and have that extension ready for new starters in the 'unassigned extensions' pool.
I don't think that deleting an extension will set it 'unassigned' nor we have a feature to deassign an assigned extension. I don't know the exact reason behind that but my guess is that it could be the user data. Let me move this to the Customers community so someone can explain better.
Hi @Matt Worsley 'm-h', the unassigned tab is only for the numbers purchased that are not assigned yet to an extension. Workaround to re-use an extension is to edit the details under the "User Details" tab. There is also an option on it to re-send a welcome email.
Thanks Mary. That workaround wouldn't be ideal as it would attribute the past employee's data with the new one. Surely this isn't a unique requirement, how do other users deal with employees leaving and joining?
You're right, Matt. If you need to have an extension with no history, you will need to create a new one. If it's the extension number you're worried about., you can change it to the previously deleted one.
7 People are following this question.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app
