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Linda Bryden avatar image
Linda Bryden asked Robert Evans commented

SMS export

Is there a way to export historical SMS data/content? I can see it within the app, but when I follow the instructions to request the export, the file doesn't contain the SMS information. Is this something the API tool would do for me?

sms text message
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How do I get access to the beta API? It doesn't seem to allow me past the fist step. To I need additional permission?


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What Beta API are you talking about?

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Maybe its not beta, but the "get message list API" you mentioned above.


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Are you a developer? Do you mean a sandbox account to test?

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I'm not the developer, but the product owner. I am trying to get my developer access.

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What is your company name or account id or main company number?

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CHS Hedging 6128889219

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You have not setup a sandbox account yet. Login https://developers/ringcentral.com with your production user login credentials and select the Console tab from the main menu. Look at the left hand-side pane you will see the Sandbox Accounts. Create one and set it up.

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Thanks! We've created the account, selected sandbox, but there are no app to chose from in the drop down, so we can't run anything. What do we do from here?

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Oh no, of course you have to create an app for your account. I don't really know how I can help if you are not a developer. So please read the dev guide to learn how to start.

https://developers.ringcentral.com/guide/applications

https://developers.ringcentral.com/guide/messaging/message-store/working-with-message-store

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Anirban avatar image
Anirban answered

I can see a feature request to include sms in the export data:

https://ideas.ringcentral.com/ideas/CUSTCOM-I-3282

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Phong Vu avatar image
Phong Vu answered

You can use the message export API set to do the job. It allows you to export the entire account message store content. Read this blog for details. If you want to export data per extension, you have to use the get message list API instead.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys