I have followed the documentation on how to activate call recording but in my sandbox account where the option should be there is nothing!
This means I am unable to make any recordings on this account and therefore am unable to test the recording api calls which I need to graduate my app to production status.
Please help.
What is your sandbox account id or main company number?
Hi, my sandbox account ID is 695596005
Your sandbox account is not enabled for automatic call recording. You should be able to click the Record button on the RingCentral Desktop phone to record though. Did you try that or did you try dial *9 to record?
I also enabled automatic call recording for your sandbox too.
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