question

George Georgiou avatar image
George Georgiou asked Phong Vu answered

Accept Call Queue toggle

I Have looked everywhere but cannot find this answer , is there a way we can have the ability for users to not change their "Accept call queue status" .Ideally i want this button gone. Online it says to visit https://support.ringcentral.com/ca/en/article/Remote-Member-Management-for-Call-Queues.html

This does not work. The toggle falls under Member status rather than queue status so changing the "Allow members to change their queue status" to Not allowed does not nothing.


toggle.png

Any help would be greatly appreciated.

call queues
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1 Answer

Phong Vu avatar image
Phong Vu answered

It should work. Check out this dev guide at the "Enable/disable call queue members to change their status" section. I have tested it when writing the guide and I am sure it works.

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