question

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TestAPI Account asked Velmurugan B edited

Currently I am getting "to" : 101 (Extension Number) instead of extension number I need to have phone number.How can I achieve that?

I am using following URL to get prepresence details.


/restapi/v1.0/account/~/presence?detailedTelephonyState=true&sipData=true



Thanks,

rest api
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1 Answer

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Phong Vu answered

How do you make a call? Do you have a digital line or a direct number for the "101" extension? If you do, call the direct number or the digital line number instead of the main company number and the extension number.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys